Supply Chain Management Resources

The source for supply chain strategy, insights and best practices.

As customers expectations grow above & beyond fast and free shipping, learn how delivery experience management can be your last mile competitive advantage.

Delivery experience management is retail's last mile competitive advantage

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Delivery Experience Management Is Retail’s Last Mile Advantage

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In this post, we will dive into two carrier diversification myths, and uncover the truth about why it might help logistics teams tackle concerns over speed, cost, and customer experience. 

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Two Lies And A Big Truth About Carrier Diversification

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The majority of big item home deliveries require an appointment, whether that’s a curbside, threshold or white glove service. This part of the delivery experience is one of the most prone to failure, and technology has a role to play in providing a positive customer experience.

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Tactics that Make or Break the Home Delivery Appointment

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It’s crucial to provide a returns experience that keeps customers coming back, and extends your lifetime value. Learn how top retailers are tackling reverse logistics roadblocks.

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Take Control of Online Returns to Keep Customers Coming Back

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Get an understanding of the retail holiday shipping imperative: to inspire confidence and repeat business from consumers. 

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Keeping Pace with Holiday Shipping Expectations

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Considering zone skipping? Understand how it can benefit your team, and ask yourself these 3 questions to see if it's the right strategy for your team.

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When To Consider Zone Skipping As A Logistics Strategy

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As retailers everywhere think about whether they should implement faster shipping options, such as two-day shipping or even next-day delivery, this holiday season, here are four questions they should consider first.

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4 Questions To Ask Before Implementing Faster Shipping Options This Pe...

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Learn how brands can use intelligent data, AI, and automation to drive better decisions that will enable a better last mile digital customer experience, customer experience management (CXM), and delivery experience management (DEM).

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The Changing Faces Of Last Mile Customer Experience

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At the Gartner SCM Summit, it was clear that the market for SCM visibility tools is crowded. So now that visibility is commoditized, what will brands DO with all that amazing visibility data at their fingertips!?

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Gartner SCM Summit: When Visibility is Commoditized

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When last mile delivery shipments miss their Estimated Delivery Date, Sally's Shoes experiences WISMO calls. See how they could've avoided it.

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When Shipments Miss Estimated Delivery Dates, WISMO Reigns

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Although Amazon is aiming to create new delivery standards such as one-day shipping retailers shouldn’t feel threatened and compelled to make the same moves in order to keep up.

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Competing against One-Day Delivery Standards in Online Retail

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