Supply Chain Management Resources

The source for supply chain strategy, insights and best practices.

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

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Delivery Experience Management is the Future of the Last Mile

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Although it's almost universal that supply chain leaders consider customer experience to be important, only 5% feel fully confident that their systems and technology can help them. We asked over 200 retail supply chain leaders what their top challenges were in meeting customer expectations, and how to solve them.

The Perfect Order: Overcoming Roadblocks in Last Mile Experience.

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The Perfect Order: Overcoming Roadblocks in Last Mile Delivery

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This Internet Retailer Technology Focus Report is about how retailers are investing in technologies to bolster their operations as they strive to meet—and exceed—consumers’ growing online shopping expectations.

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Building the Online Customer Shopping Experience

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This Gartner Market Guide defines this emerging market and explains what you can expect in the short term, outlines the attributes of Representative Vendor offerings, and how those offerings are likely to evolve.

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Gartner 2018 Market Guide for Real-Time Visibility Providers

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In its 4th Annual Retail Customer Engagement Awards, Retail TouchPoints recognizes 10 retail companies that are taking innovative approaches to engage digitally demanding shoppers across channels. Read the report to see the winners of customer experience this year.

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Retail TouchPoints 2019 Retail Customer Engagement Awards

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The 2018 holiday shopping season is off to the races with exciting growths in shipments and fast delivery. With 165 million shoppers and a 239% growth in all shipment modes, this peak season is already setting record highs. Discover the statistics.

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2018 Holiday Shipping Spotlight

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With never-ending news of major retail bankruptcies, the word “apocalypse” seemed to echo across every media outlet this year. As brands aim to up-end major competition and ever-rising consumer demands, we asked over 1,500 consumers the how, what, and why of their delivery experiences.

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Last Mile Delivery: What Shoppers Want & How to Save Retail

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Ensure the best customer delivery experience every time. Download our action guide to learn how to identify common retail shipping exceptions, know when and how to react, and fill in a worksheet to personalize the action plan to your organization.

Retail Shipping Exceptions Action Guide Preview

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Prepping for peak: A delivery action guide for retail

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In this Freight RFPs 101 eBook, learn which questions to ask your team to optimize your carrier mix for customer experience and budget, and use our RFP template to reduce your carrier costs. Download it now.

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eBook: A Guide to Creating Freight RFPs

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This inaugural Retail TouchPoints Last Mile Benchmark Report provides a snapshot of the challenges retailers face in managing the last mile, and the innovative solutions they are using to keep pace with rising consumer expectations.

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Benchmark Survey Report: Are You Winning The Last Mile Of Retail?

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When ⅔ of shoppers (65.1%) are not likely to make another purchase from a retailer if they have a poor returns experience, the stakes are extremely high for retailers. Download our white paper to learn what 1,500 shoppers said gave them online returns anxieties, as well as how retailers can improve in the future.

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Solving Satisfaction: Keys to Reducing Online Returns Anxiety

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