Supply Chain Management Resources

The source for supply chain strategy, insights and best practices.

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

delivery disaster victim

Featured Post

Delivery Experience Management is the Future of the Last Mile

BlogRead More

Convey partners with MercuryGate to provide end-to-end visibility and control.

Press Releases

Convey and MercuryGate Announce Partnership to Improve Last Mile Delivery

Press ReleasesSee Full Press Release

Delivery experience management enhances customer satisfaction, reduces “where’s my order” calls, and drives efficiencies for retailers using Magento.

Press Releases

Convey Announces Magento Partnership and Commerce Platform Integration

Press ReleasesSee Full Press Release

Early Adopters of Industry-First Collaboration Capabilities See 80% Faster Exception Resolution, Significant Efficiency Gains and Increased Customer Satisfaction

Press Releases

Convey Debuts Delivery Experience Management with Exception Recovery

Press ReleasesSee Full Press Release

In this EFT survey, over 200 supply chain leaders were asked to examine the role of last mile customer experience in making operational decisions.

Press Releases

Survey Reveals 5% Increase in Supply Chain Teams Who Have CX Tools

Press ReleasesSee Full Press Release

New Feature Boosts Shopper Satisfaction While Reducing Cost for Retailers and Carriers

Press Releases

Convey Launches Self-Service Delivery Appointment Scheduling

Press ReleasesSee Full Press Release

Founder/VP of customer success named to annual list of top supply chain practitioners

Press Releases

Convey’s Dan Bebout Honored with SDCE 2019 Pros to Know Award

Press ReleasesSee Full Press Release

Convey conducted a eCommerce parcel delivery survey, and found that tools vary across teams, putting last-mile delivery experience at risk.

Press Releases

eCommerce Study Reveals Disconnect Between CX & Supply Chain

Press ReleasesSee Full Press Release

Convey announced record results for 2018 including a 300 percent increase in year-over-year revenue, a new partners program, and over 120 brands managed.

Press Releases

Convey Reports 2018 Record Revenue for Delivery Experience Management

Press ReleasesSee Full Press Release

Convey was named a Representative Vendor in the inaugural Gartner Market Guide for Real-Time Transportation Visibility Providers.

Press Releases

Convey Recognized in Gartner Market Guide for Real-Time Transportation...

Press ReleasesSee Full Press Release

Convey announced the results of its third annual consumer expectations study confirming the rising cost of a failed delivery experiences. Learn why 84% of shoppers are unlikely to return after poor delivery experiences.

Research | Last Mile Delivery: How to Save Retail

Press Releases

Last Mile Delivery: What Shoppers Want and How to #SaveRetail

Press ReleasesSee Full Press Release