Supply Chain Management Resources

The source for supply chain strategy, insights and best practices.

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

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Delivery Experience Management is the Future of the Last Mile

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In this EFT survey, over 200 supply chain leaders were asked to examine the role of last mile customer experience in making operational decisions.

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Survey Reveals 5% Increase in Supply Chain Teams Who Have CX Tools

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New Feature Boosts Shopper Satisfaction While Reducing Cost for Retailers and Carriers

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Convey Launches Self-Service Delivery Appointment Scheduling

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Founder/VP of customer success named to annual list of top supply chain practitioners

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Convey’s Dan Bebout Honored with SDCE 2019 Pros to Know Award

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Convey conducted a eCommerce parcel delivery survey, and found that tools vary across teams, putting last-mile delivery experience at risk.

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eCommerce Study Reveals Disconnect Between CX & Supply Chain

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Convey announced record results for 2018 including a 300 percent increase in year-over-year revenue, a new partners program, and over 120 brands managed.

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Convey Reports 2018 Record Revenue for Delivery Experience Management

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Convey was named a Representative Vendor in the inaugural Gartner Market Guide for Real-Time Transportation Visibility Providers.

freight rfps 101: optimizing carrier mix

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Convey Recognized in Gartner Market Guide for Real-Time Transportation...

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Convey announced the results of its third annual consumer expectations study confirming the rising cost of a failed delivery experiences. Learn why 84% of shoppers are unlikely to return after poor delivery experiences.

Research | Last Mile Delivery: How to Save Retail

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Last Mile Delivery: What Shoppers Want and How to #SaveRetail

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Convey launched its industry partner program to connect retailers and brands of all sizes with solution providers, carriers and systems integrators who can help them improve and optimize last mile delivery.

Convey Delivery Partner Program for Last Mile delivery

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Partner Program Launched to Help Brands Perfect Last Mile Delivery

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Convey has been named to the SDCE 100, the Supply & Demand Chain Executive magazine annual list of great supply chain projects, for its work with online retailer UncommonGoods.

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Convey Receives SDCE 100 Award for Top Supply Chain Projects for 2018

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The additional $10 million in funding will support product acceleration and vertical expansion, helping shippers keep delivery promises and increase customer retention.

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Convey Raises $10 Million for Last-Mile Delivery, Real-Time Visibility

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