Supply Chain Management Resources

The source for supply chain strategy, insights and best practices.

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

delivery disaster victim

Featured Post

Delivery Experience Management is the Future of the Last Mile

BlogRead More

By integrating Delivery Experience Management with MercuryGate's TMS platform, Convey can continue to optimize the last mile in innovative ways.

News

MercuryGate to link TMS platform with last-mile delivery monitoring

NewsRead the Article

The companies share how integrating Convey's DEM solution with MercuryGate TMS will improve planning and visibility throughout the last mile.

News

Convey’s DEM platform integrated with MercuryGate TMS

NewsRead the Article

Read about how Convey and MercuryGate International Inc. are teaming up to ensure that businesses live up to their delivery promises.

News

Convey and MercuryGate tout new last mile-focused partnership

NewsRead the Article

Brands need better insights to see all shipments, across all carriers, in real time. Read to learn the consequences of not having delivery visibility.

News

How a lack of delivery visibility produces frustrated customers

NewsRead the Article

A survey of 237 retail supply chain executives finds that one of the major hurdles to controlling rising delivery costs is meeting last mile demands.

News

Are third parties the biggest reason delivery costs keep going up?

NewsRead the Article

Customers expect brands to match the delivery service levels of Amazon. Learn why order tracking and tracking pages are not enough to beat customer demands.

News

When Order Tracking Falls Short

NewsRead the Article

If there’s one topic on top of every retailer’s strategic planning list this year, it’s probably #Amazon. Check out these 4 predictions on how supply chain will be shaken up in 2019 by AI, same day delivery, and more.

News

4 Ways Amazon Could Shake Up Supply Chain Trends In 2019 And Beyond

NewsRead the Article

J.B. Hunt has heavily invested in modernizing its supply chain, employing better operating systems and cloud-based infrastructure to ramp up LTL visibility.

News

LTL Visibility Needed for Retailers during Holidays

NewsRead the Article

Delivery data from the 2018 Black Friday shopping reveal new trends in shopping preferences and less-than-truckload shipping.

News

Black Friday Delivery Data

NewsRead the Article

Convey, a final-mile delivery software company, created a four-stage maturity model to help brands improve delivery practices.

News

Shift from Reacting to Preventing Delivery Issues

NewsRead the Article