Supply Chain Management Resources

The source for supply chain strategy, insights and best practices.

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

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Delivery Experience Management is the Future of the Last Mile

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Customers expect brands to match the delivery service levels of Amazon. Learn why order tracking and tracking pages are not enough to beat customer demands.

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When Order Tracking Falls Short

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If there’s one topic on top of every retailer’s strategic planning list this year, it’s probably #Amazon. Check out these 4 predictions on how supply chain will be shaken up in 2019 by AI, same day delivery, and more.

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4 Ways Amazon Could Shake Up Supply Chain Trends In 2019 And Beyond

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J.B. Hunt has heavily invested in modernizing its supply chain, employing better operating systems and cloud-based infrastructure to ramp up LTL visibility.

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LTL Visibility Needed for Retailers during Holidays

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Delivery data from the 2018 Black Friday shopping reveal new trends in shopping preferences and less-than-truckload shipping.

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Black Friday Delivery Data

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Convey, a final-mile delivery software company, created a four-stage maturity model to help brands improve delivery practices.

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Shift from Reacting to Preventing Delivery Issues

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84 percent of shoppers are unlikely to return to a retailer after just one negative experience, Convey, Inc.'s third annual consumer expectations survey finds. Learn how much one failed delivery costs.

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The Cost of a Failed Delivery Continues to Rise, Survey Shows

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As fast and free delivery options continue to weed out competitors, achieving final-mile excellence is the most crucial it has ever been. Use this four-stage maturity model to learn how to improve customer delivery experience.

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Level Up Your Customer Delivery Experience

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In this article from Supply Chain Dive, learn how Hurricane Michael more than doubled delivery issues in Florida.

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Florida delivery issues jump 117% during Michael

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In this article from Supply Chain Dive, learn how the aftermath of Hurricane Florence affected deliveries and freight traffic.

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Delivery issues jumped 50% as Florence hit

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In this article from DC Velocity, learn how Hurricane Florence impacted transportation, delivery of shipments, and port closures. Read more here.

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Service delays from Hurricane Florence Very Much Alive

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