Supply Chain Management Resources

The source for supply chain strategy, insights and best practices.

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

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Delivery Experience Management is the Future of the Last Mile

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Peak season 2018 brought retailers their highest sales -- and delivery issues -- yet. See what consumers expect during the holidays, and how top retailers navigated through treacherous obstacles to create seamless delivery while keeping shipping costs low.

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Infographic: Navigating Peak Season Delivery Obstacles

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Have Millennials killed retail? In our infographic, see why Millennial consumer behavior and shipping preferences are different than any other generation.

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Infographic: Millennial Myth Debunked

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Delivery expectations are rising, and the stakes in great shipping experiences are more important than ever. Learn how to build customer trust through great delivery and earn customer loyalty. View the infographic.

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How to Build Customer Trust in Your Delivery Experience

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The clock’s running out on 2017's peak season. Learn how top performing retailers are surmounting dizzying carrier delays to get presents under the tree in time.

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Become the MVP of Peak Season

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With returns on the rise, retailers are feeling under pressure to win over customers. View the infographic to learn how to create best practices around returns, assure loyalty, and increase customer retention.

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A Retailer to Love: Enforcing Customer Loyalty with Returns

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With a rise in returned online purchases comes increased anxiety over the returns process itself -- almost 70% said that returning an item they bought online makes them anxious. Uncover the sources causing their anxieties, and discover what factor will make consumers 41% more likely to make another purchase.

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Shining a Light on Communication in the Returns Process

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The eCommerce marketplace is constantly expanding, check out the infographic to find out how to assure customer loyalty and turn buyers into "forever customers."

delivery dates over cost and customer loyalty

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How Delivery Can Enforce or Undermine Customer Loyalty

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With peak season deliveries shattering record numbers, 4 out of 10 shoppers are planning on doing the majority of their shopping online during the holidays. In order to accommodate these power shoppers’ delivery demands, it’s necessary to get into their heads.

Delivery Expectations of Power Shoppers

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Delivery Expectations of the Online Power Shopper

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Delivery expectations are rapidly evolving, check out the infographic below to find out how demands differ by age group.

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A Lifetime of Delivery Expectations

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When 32% of shoppers are more likely to blame a retailer for a bad delivery experience during the holiday season, nailing the delivery experience is imperative to ensure that shoppers return in January and beyond. Holiday shoppers are prepared to spend more in 2017, but their delivery expectations amplify, especially as December 25th looms closer.

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Holiday Wish List: All I Want is My Delivery

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