Supply Chain Management Resources

The source for supply chain strategy, insights and best practices.

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

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Delivery Experience Management is the Future of the Last Mile

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Through Convey, Bodybuilding.com is now able to more efficiently resolve in-transit issues with service providers, reducing costs and improving SLAs.

Case Studies

Bodybuilding.com improves on-time delivery and reduces WISMO

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Learn how a fast growing customer-centric, modern furniture brand gains efficiencies through analyzing its network and improves transit time.

Case Studies

Modern Furniture Brand Improves Transit Time with Analytics

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Within six months of using Convey, Grove’s NPS score rose by 9.4% and their CSAT by 1%. The team also saved $65 per shipment from proactively handling damage claims and $23 per shipment from resolving incorrect addresses alone. Learn how.

Case Studies

Case Study: Grove improves NPS, customer response time

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UncommonGoods knew its customers expected visibility into where their packages were at any given time, and was on the hunt for a solution that would help deliver that experience.

uncommongoods delivery experience

Case Studies

UncommonGoods Improves Delivery Experience with Active Management

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Family Leisure has launched the full capabilities of Convey Engage, enabling it to understand, prioritize, and proactively solve issues before customers call, saving valuable time and money and a providing a more rewarding customer experience.

Family Leisure Delivery Communication

Case Studies

Family Leisure Reduces Costs, Improves Delivery Communication

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As an exclusively eCommerce home appliances retailer, Living Direct relies on superior customer experiences to differentiate from the competition. Using Convey, Living Direct has seen the shipments handled by a single carrier shift by as much as 76% over the course of 6 months.

Case Studies

Living Direct Improves CX, Returns Efficiency with Convey

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Build.com has established a culture of innovation, which led them to Convey and our pivotSupplier platform to automate and optimize the transportation relationship with their suppliers. Among other results, Build.com saw a 10% reduction in Immediate Freight Spend.

Case Studies

Build.com Utilizes Convey to Reduce Freight Spend by 20%

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