Supply Chain Management Resources

The source for supply chain strategy, insights and best practices.

Delivery Experience Management (DEM) is the art of proactively ensuring that your customers get their orders how and when they expect. Learn how brands can balance costs and customer demands, and why DEM is the future of last mile.

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Delivery Experience Management is the Future of the Last Mile

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Learn how brands can use intelligent data, AI, and automation to drive better decisions that will enable a better last mile customer experience.

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The Changing Faces Of Last Mile Customer Experience

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At the Gartner SCM Summit, it was clear that the market for SCM visibility tools is crowded. So now that visibility is commoditized, what will brands DO with all that amazing visibility data at their fingertips!?

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Gartner SCM Summit: When Visibility is Commoditized

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When last mile delivery shipments miss their Estimated Delivery Date, Sally's Shoes experiences WISMO calls. See how they could've avoided it.

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When Shipments Miss Estimated Delivery Dates, WISMO Reigns

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Although Amazon is aiming to create new delivery standards such as one-day shipping retailers shouldn’t feel threatened and compelled to make the same moves in order to keep up.

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Competing against One-Day Delivery Standards in Online Retail

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In last mile retail, most consumers won't return after 1 poor shipping experience. Learn why appeasements aren't sustainable solutions to delivery mishaps and understand how they eat into retail profit margins.

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Maintaining Last Mile Retail Profits in the Age of Amazon

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Brands who understand how and why delivery exceptions happen can optimize their last mile logistics. Learn why this can't happen with spreadsheets.

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The Case Against Spreadsheets in Last Mile Logistics

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At Home Delivery World, freight and parcel shippers focused their discussions around utilizing technology to positively impact customer experience in the last mile and effectively scale their business.

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Shippers at Home Delivery World Look for Consistency & Control

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Customer expectations are on the rise. Learn how growing retailers can take control of their omnichannel experience and scale it with efficiency.

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Getting Control of the Omnichannel Experience with DEM

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Exception Recovery takes these capabilities to another level, and connects brands to their carriers through the platform, allowing them to collaborate on issues, and resolve exceptions up to 4X faster.

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Why Every Brand Needs Exception Recovery

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Improving the digital customer experience requires a fundamental shift in culture, measurements, technology, and processes. Learn why silos are preventing supply chain leaders from ensuring efficient transportation and happier customers.

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Your Silos are Costing You Customers

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