Supply Chain Management Resources

The source for supply chain strategy, insights and best practices.

Convey products exist to create better outcomes. To create better outcomes one must first know where issues are occurring and how frequently.

We’ve found that most shippers we speak to understand the need to improve the delivery experience but most don’t have the visibility to know exactly how many issues are occurring or even what is causing them. To help shine a light on this information gap, we’ve created this issues calculator to help estimate the type and quantity of exceptions you’re likely experiencing.

Simply plug in your annual parcel and freight shipment volume and we will estimate your most common issues based on what we've seen across our clients.

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Calculator: How many outcomes could you impact with Convey?

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In this edition of Delivery Horror Stories, learn why Sarah's delivery appointment nightmare caused her to miss work and become frustrated with her brand, and learn how to avoid these ordeals with your customers.

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Horror Story: A Delivery Appointment Nightmare

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At CSCMP 2018, over 3,000 supply chain professionals joined together in Nashville, under the atrium of the Gaylord Opryland Resort. With customers front and center of supply chain, here are our top customer experience insights from the show.

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Top Customer Experience Insights from CSCMP Edge 2018

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At the Gartner Supply Chain Conference, it was clear that there’s massive change underway in supply chain: Supply chain leaders are facing new challenges with the rise of eCommerce. Learn what the future of supply chain looks like, according to Gartner.

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The UK’s State of Delivery: Gartner Supply Chain Conference

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Convey has been monitoring how shippers have been doing throughout peak events in the summer where delivery dates matter. Learn what post-holiday delivery delays tell us about how to prepare for Peak Season 2018.

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Reducing Post-Holiday Delivery Delays

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Any time a shipment changes hands, it adds wasted time and inefficiency to the supply chain. Learn how final mile automation and delivery appointment scheduling can increase efficiency and CX.

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Final Mile Automation With Big Results: Schedule Delivery Appointments

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In this article from DC Velocity, learn how Hurricane Florence impacted transportation, delivery of shipments, and port closures. Read more here.

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Service delays from Hurricane Florence Very Much Alive

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Because consumers have more choices for the brands they can buy from, improving loyalty and generating repeat purchases has become critical on the path to long-term growth. Learn how improved shipping experiences deliver higher lifetime value for shippers.

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Deliver Higher Lifetime Value with Improved Shipping Experiences

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Convey is excited to head up to London and attend the Gartner Supply Chain Executive Conference 2018. Sign up to meet with us at the show, or get your guide to Gartner London.

Convey Gartner agenda

Events

Your Guide to the Gartner Supply Chain Executive Conference

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When e-commerce powerhouse Amazon announced in late June it was rolling out its Delivery Service Program, it drew a lot of attention, as it typically does, and interest.

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Amazon Significantly Ups Order for Delivery Vehicles

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With Amazon's Delivery Service Partners Program, entrepreneurs can start and run their own delivery companies. Is this a ground-breaking business opportunity, or will it be a risky investment?

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Amazon Embraces the Gig Economy

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This presentation provides a framework for understanding where your delivery organization sits relative to the delivery experience you are offering your customers.

Video

Does your delivery experience maturity ship up?

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Through Convey, Bodybuilding.com is now able to more efficiently resolve in-transit issues with service providers, reducing costs and improving SLAs.

Case Studies

Bodybuilding.com improves on-time delivery and reduces WISMO

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School's back in session! Ace customer experience this year by learning what last mile visibility means and how to use it to make your customers love your brand.

Blog

Taking Last Mile Visibility Back to School

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Empower your customers to self-schedule home delivery appointments within seconds.

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Schedule Large-Item Home Delivery Appointments

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Using enhanced supply chain visibility and real-time data, learn how to better balance customer communication with cost to optimize your customer experience -- not just intuition and guesswork.

retailer success

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Keeping Customer Experience on Track with Supply Chain Visibility

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The clock’s running out on 2017's peak season. Learn how top performing retailers are surmounting dizzying carrier delays to get presents under the tree in time.

Infographics

Become the MVP of Peak Season

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Download the guide to learn how to identify common exceptions, know when and how to react, and fill in a worksheet to personalize the action plan for your organization.

Retail Shipping Exceptions Action Guide Preview

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Prepping for peak: A delivery action guide for retail

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With the transition from summer into peak season coming soon, Convey is heading west for SCOPE 2018 in Denver. Check out our top sessions highlighting innovation in delivery during the show.

Events

SCOPE 2018 Session Survival Guide

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Convey helps retailers to make delivery amazing by connecting data across systems, providing context around shipments, and enabling transportation teams to quickly resolve exceptions with carriers.

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Convey Engage Solution Overview

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"Our partnership with Convey will significantly enhance the delivery capabilities of our platform and network to enable our retailer customers to provide exceptional consumer delivery experiences, regardless of how the product is delivered.”

Testimonials

“Convey will enhance delivery capabilities of our platform”...

Frank PooreCommerceHub

With peak season about to heat up, Convey is heading to the beach and Retail Delivery Connect 2018 in Fort Lauderdale. Check out our top sessions highlighting innovation in delivery during the show.

Events

Six Sessions to See at Retail Delivery Connect 2018

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As freight costs rise, get an understanding of the National Motor Freight Classification, its impact on shipper costs, and on customer experience.

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The Impacts of NMFC on Customer Experience and Cost

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In the Age of Amazon, shippers face numerous challenges as both transportation costs and and consumer demands rise. In this Freight RFPs 101 eBook, learn how to marry customer service and cost, addressing and mastering these topics the moment your carrier contracts begin. Use our free freight RFP template to reduce your carrier costs, and understand which questions to ask your team to optimize carrier mix according to your own customers' demands.

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eBook: A Guide to Creating Freight RFPs

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In the first blog of a series, "Logistics Lingo," we take an in-depth look at White Glove Delivery, its impact on the customer experience, and how to choose the right services for your own carrier mix.

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Should You Add White Glove Delivery to Your Carrier Mix?

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As medical device supply chain leaders must manage an ever-growing courier network, time-sensitive supply demands, and a trend towards consumerization of medical supply distribution -- a la Amazon. Explore how the market of medical devices has exploded in growth the past few years and how it impacts supply chain.

Statistics

Delivery Statistics for Medical Devices

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Convey has been named to the SDCE 100, the Supply & Demand Chain Executive magazine annual list of great supply chain projects, for its work with online retailer UncommonGoods.

Press Releases

Convey Receives SDCE 100 Award for Top Supply Chain Projects for 2018

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Logistics Management dives into Convey's newest round of funding, and what it means for company acceleration and the future of freight.

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Convey announces $10M in new round of venture capital funding

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Convey plans to use the $10 million funding to expand into additional vertical markets and bring on new team members.

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Top Austin Company Lands $10 Million to Break into New Markets

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The additional $10 million in funding will support product acceleration and vertical expansion, helping shippers keep delivery promises and increase customer retention.

Press Releases

Convey Raises $10 Million for Last-Mile Delivery, Real-Time Visibility

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This year, Dad decides to buy himself a grill for Father's Day. When his item is damaged in-transit, learn how his retailer goes above and beyond to keep its delivery promise and save the day.

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Saving Father’s Day with a Delivery Promise

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Convey announced that it will build on its momentum of 300% growth in revenue run rate by doubling headcount, expanding to a new HQ in the heart of Austin, and bringing on four key leaders to shape future growth.

Press Releases

Convey Announces Executive Appointments as Company Expands Operations

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Convey is excited to head to the 3PL Supply Chain Summit at the Westin Peachtree Plaza in Atlanta from June 5-7. Check out our top sessions from the show, request a demo, and come by Booth #27 to say hello!

Events

7 Sessions to Attend at the 3PL & Supply Chain Summit

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Convey is excited to head up to Chicago to attend IRCE from June 5th-8th. Come stop by booth #1748, and check out our nine sessions to catch on our 2018 IRCE agenda, and fill out the form if you would like to meet at the show.

IRCE 2018

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Nine Sessions to Catch on the 2018 IRCE Agenda

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Great companies are built by great people, and the biggest opportunity in company-building for tech is identifying the right talent who can execute on the vision and ultimately drive value for customers. Read Rob Taylor's five principles for building a value-driving team.

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The Recipe For Better Company-Building

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Here are seven tips to get the kinks out of a supply chain, modernize supply chain operations, and make supply chain flexible enough for the 21st century.

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It’s Time to Modernize Your Supply Chain Operations

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Learn how Convey’s case management feature creates a simplified, scaleable communication tool for shippers and carriers alike.

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Convey adds case-management features to shipping portal

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On May 21-24, join us in Hollywood, Florida to see what all the buzz is about around digital technology -- Manhattan Momentum is almost here! In anticipation of all of the the great speakers, check out our top sessions at the show.

Events

Building up Manhattan Momentum

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Contextual views, multi-party collaboration, transportation case management capabilities, and rich documentation provide faster time to resolution for distressed deliveries.

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New Carrier Portal for Proactive Transportation Case Management

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Convey announced the addition of powerful new case management features to its Engage product that provide critical context around distressed shipments, and improve workflows for shipper-carrier collaboration and expedited issue resolution.

Press Releases

Convey Announces Carrier Portal for Transportation Case Management

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With technology disruption blazing through the headlines, Convey is excited to head to the 2018 Gartner Supply Chain Executive Conference, where experts will discuss how to transform supply chain disruption into an advantage.

2018 Gartner supply chain conference

Events

Top 13 Sessions to Attend at the 2018 Gartner Supply Chain Conference

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The D3 Retail Supply Chain Summit brings together over 400+ supply chain executives to solve the most crucial supply chain challenges and opportunities affecting the industry today. With so many great sessions to see, read to find out our most anticipated sessions for the show.

D3 Retail Supply Chain Summit

Events

The Countdown to eft’s D3 Retail Supply Chain Summit

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NASSTRAC's 2018 Annual Shippers Conference & Transportation Expo is right around the corner. Be sure to check out our session during the show: Rob Taylor, Convey's CEO, is discussing what defines a customer-centric supply chain strategy and how human, process, and technology considerations factor in to increase competitive advantages.

With so many great sessions to see, we picked out a few must see sessions for our Nasstrac Shippers Conference and Transportation Expo agenda.

Events

Gearing up for NASSTRAC Shippers Conference

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With returns on the rise, retailers are feeling under pressure to win over customers. View the infographic to learn how to create best practices around returns, assure loyalty, and increase customer retention.

customer retention delivery returns

Infographics

A Retailer to Love: Enforcing Customer Loyalty with Returns

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If you're looking for a show that brings together innovators and solutions for last mile operations challenges, Home Delivery World has it covered. In addition to our session, be sure to look out for the sessions on our ultimate Home Delivery World agenda.

Events

10 Sessions to Not Miss on the Home Delivery World Agenda

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This inaugural Retail TouchPoints Last Mile Benchmark Report provides a snapshot of the challenges retailers face in managing the last mile, and the innovative solutions they are using to keep pace with rising consumer expectations.

Research

Benchmark Survey Report: Are You Winning The Last Mile Of Retail?

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At the core of this relationship, retailers using the drop-ship platform and network from CommerceHub to expand product selections will now be able to leverage Convey’s active delivery management offering.

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Convey and CommerceHub Tout New Strategic Relationship

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We sat down with Jenny to hear her Founder's Story, her thoughts on carrier-shipper relationships, and her contributions to Convey's upgraded exception management tool.

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Ask Me Anything with Jenny Bebout: A Founder’s Story

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“Convey represents the kind of strategic partner that will help us reach our goal of making the shopping experience as easy and effortless as possible”

Testimonials

“Convey [will make] the shopping experience effortless”

Nate Faust, COOJet.com

"The solution has helped get products to consumers faster through optimized shipping decision execution and extraordinary delivery communications.”

Testimonials

“Everything came together painlessly.”

Marshal Downey, Director of Direct MarketingBuild.com

CommerceHub, Inc. and Convey, Inc. announced a strategic partnership, combining CommerceHub's leading drop-ship technology with an offering of Convey's active delivery management solution. The joint offering will provide CommerceHub’s omnichannel retail clients with exceptional last-mile delivery experience, especially for large-item delivery.

Press Releases

CommerceHub Announces Convey Partnership, Enhanced Delivery CX

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Convey has compiled a list of retail delivery statistics, outlining online shopping behavior. Uncover the latest stats here from top retail surveys such as the NRF, UPS, and more.

Statistics

Retail Delivery Statistics

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With a rise in returned online purchases comes increased anxiety over the returns process itself -- almost 70% said that returning an item they bought online makes them anxious. Uncover the sources causing their anxieties, and discover what factor will make consumers 41% more likely to make another purchase.

Infographics

Shining a Light on Communication in the Returns Process

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On March 7, 2018 Convey participated in a congressional hearing reviewing the impact of emerging technology on retail operations and logistics.

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Congressional Hearing: Tech’s Impact on Retail Operations

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When ⅔ of shoppers (65.1%) are not likely to make another purchase from a retailer if they have a poor returns experience, the stakes are extremely high for retailers. Download our white paper to learn what 1,500 shoppers said gave them online returns anxieties, as well as how retailers can improve in the future.

Research

Solving Satisfaction: Keys to Reducing Online Returns Anxiety

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We are excited to join supply chain leaders at the SCOPE Supply Chain & Procurement Summit 2018 in Chicago on March 18-20 to discuss the latest trends and solutions in fulfillment, delivery, and customer engagement If you would like to meet up with us at the conference, please fill in the form to the right.

Events

The Ultimate SCOPE Supply Chain Agenda

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We are excited to join established retailers and brands, startups, tech companies, investors, and analysts at the Shoptalk 2018 in Las Vegas from March 18-21.

Events

Our Top Agenda for Shoptalk 2018

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Of the thousands of “white glove” deliveries happening each month for Neiman Marcus and other retailers, at least one in 10 faces a delivery problem. Within a month of using Convey's software, Neiman Marcus was able to resolve exceptions and reduce transit time by 24%.

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Neiman Marcus Turns to Technology to Solve Home-Delivery Exceptions

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Convey announced the availability of improved carrier performance data and exception management tools for its customers. These capabilities give shippers greater visibility and control over delivery networks; empower shippers to proactively manage shipping cases.

Press Releases

Convey Unveils Exception Management and Carrier Data Tools

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The Morning Star reports on Convey's new carrier performance feature and exception management tools. The solution benchmarks individual carrier performance against other providers in the customer’s carrier network, using key metrics such as transit times, on-time delivery, and delivery against the promised-by date.

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Convey Releases Improved Carrier Reporting and Exception Management To...

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In a time when shippers are held to increasingly higher service standards, Convey announced new carrier performance score cards and exception management tools. In this interview between Convey CEO, Rob Taylor, and Logistics Management's Jeff Berman, the two discuss how to connect disparate data systems and proactively manage exceptions.

Logistics Management efficient holiday deliveries

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Convey Unveils Exception Management and Carrier Data Tools

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We sat down with Dane Francis to learn more about his role as a Client Partner and Convey's new Exception Management tool, and he delivered exception management advice for supply chain leaders.

Dane Francis Exception Management Advice

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Ask Me Anything with Dane Francis: Exception Management 101

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We are excited to join supply chain leaders at 2018 RILA's Retail Supply Chain Conference in Dallas on Feb. 25-28 to discuss the latest trends and solutions in fulfillment, delivery, and customer engagement. As you're going through the RILA agenda, check out our top 11 sessions during the show.

rila agenda supply chain conference logo

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Top 11 Sessions at the RILA Retail Supply Chain Conference

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We’ve all seen the headline “Retail is Dead,” but in reality only mediocrity is dead. As retail guru Steve Dennis recently pointed out, there are retail success stories on either side of the retail spectrum, from luxury brands to cost savers.

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Delivery Experience Key to Retail Success, Survey Reveals

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With trends such as increased CX, Uberization, visibility, and drones coming to the light, the last mile is huge focus-space for retailers. Click through to watch Supply Chain Brain's video, and learn about tactics e-commerce retailers can take to reach shoppers wherever and whenever they wish to take delivery of their orders.

supply chain brain platform fulfillment

News

Innovations in Last-Mile Delivery

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We are excited to join supply chain leaders at Next Gen Customer Delivery Conference in Dallas on Feb. 7-9 to discuss the latest trends and solutions in fulfillment, delivery, and customer engagement.

Events

Sessions to See at Next Gen Customer Delivery Conference

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Convey is excited to head to the heart of NOLA for the 11th Annual Health Care Supply Chain Summit! Check out our top sessions and come say hello.

Events

Guide to the Health Care Supply Chain Summit

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Convey was named an IDC Innovator for geospatial traceability technology and supply chain analytics in the report, "IDC Innovators: Geospatial Traceability and Analytics in Supply Chain, 2018"

Press Releases

Convey Named IDC Innovator in Supply Chain Analytics

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An IDC Innovators report recognizes 4 vendors that have built tools to address geospatial technology, traceability and analytics in the supply chain.

convey geospatial technology

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4 Geospatial Technology Providers Named IDC Innovators

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An IDC Innovators report recognizes 4 technology vendors that have built tools to address geospatial traceability and analytics in the supply chain.

idc innovators report

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4 Geospatial Traceability Providers Named IDC Innovators

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When it comes to the construction supply chain, optimization is key. Homes and other structures can’t be built without the right tools, and neither can the supply chain in the construction materials and building supplies sector. The transportation, distribution, and logistics segments of the sector must embrace technology to shore up efficiency.

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End-to-end visibility is the future of the construction supply chain

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As competition with generic products rises and existing patents expire, it is becoming increasingly evident that soaring logistics costs will be the factor that can seriously hurt the pharma supply chain in the long term.

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The Answer to Rising Pharmaceutical Supply Chain Costs

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As more customers in the B2B supply chain demand Amazon-style delivery, how can B2B supply chain operations beat the multibillion-dollar Goliath?

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5 Lessons the B2B Supply Chain Can Learn from Amazon

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We surveyed 1,500 consumers who did their holiday shopping online between Black Friday and Cyber Monday, and we asked them what about their delivery would keep them coming back again in January. Learn what shoppers said they needed from holiday delivery and how to work toward more exception resolutions in 2018.

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Exception Resolutions for 2018

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No, Convey doesn't deliver the mail -- think of them as a fairy godmother that works with millions of other fairy godmothers to ensure that your most anticipated package arrives on time.

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Solving Shipping Problems Before Customers Worry

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2017 was a pivotal year for dozens of Austin startups. So which companies will emerge with big moves in 2018?

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18 Austin Startups to Watch in 2018

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The eCommerce marketplace is constantly expanding, check out the infographic to find out how to turn buyers into "forever customers."

delivery dates over cost and customer loyalty

Infographics

How Delivery Can Enforce or Undermine Customer Loyalty

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With peak season deliveries shattering record numbers, 4 out of 10 shoppers are planning on doing the majority of their shopping online during the holidays. In order to accommodate these power shoppers’ delivery demands, it’s necessary to get into their heads.

Delivery Expectations of Power Shoppers

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Delivery Expectations of the Online Power Shopper

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40 percent of people said that delivery represents the single most decisive factor in the shopping experience. And those delivery issues definitely affect retailers, costing them more than $333 million over this year’s holiday shopping season.

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Report: Efficient Delivery Drives Consumer Holiday Retailer Decisions

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In a world where "fast" and "free" are commonplace, traditional delivery expectations are rapidly evolving. Millennials growing up in the digital era expect relevant shipping options, and shoppers of all ages have high expectations for delivery. Retailers must know their target customer and be ready to accommodate their delivery expectations to keep them a customer for life.

Infographics

A Lifetime of Delivery Expectations

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A recently released survey highlighted the many delivery-related pain points consumers deal with, especially around the holidays, as well as their delivery and service expectations.

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Convey survey drives home importance of efficient holiday deliveries

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A new study shows that delivery issues cost retailers big -- $1.5 billion, specifically. This was according to “Commitment, Communication and Control: The Modern Customer Delivery Imperative,” a report from Convey.

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Delivery issues cost retailers more than $1.5 billion in lost revenue

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According to a new survey of 1,500 shoppers by cloud-based delivery management platform provider Convey, that “free yet faster” demand is sharpening further into what the company calls “proactive delivery.”

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Truckers take note: Proactive delivery becoming key for consumers

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When 32% of shoppers are more likely to blame a retailer for a bad delivery experience during the holidays, nailing the delivery experience is imperative to ensure that shoppers return in January and beyond. Holiday shoppers are prepared to spend more in 2017, but their delivery expectations amplify, especially as December 25th looms closer.

Infographics

Holiday Wish List: All I Want is My Delivery

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When it comes to the online holiday shopping experience, delivery trumps everything. That’s according to a new survey by active delivery management platform Convey in which 40% of consumers report that delivery is the single most decisive factor of the shopping experience.

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The most important factor of online holiday shopping is…

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The survey of 1,500 shoppers identified the importance of date commitments, proactive shipment updates, and the expectation that retailers will resolve shipping issues and provide more convenient customer self-service options, as top priorities.

delivery dates over cost and customer loyalty

Press Releases

Retail Survey: 52% of Shoppers Prioritize Knowing an EDD over Cost

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In order to find out customers' delivery demands during the holidays and throughout the rest of the year, we surveyed 3,000 people in two surveys. While we sought to identify the when, what, and why of consumer expectations, we found that consumers have three main asks for retailers: show them commitment, communication, and give them more control.

Modern Customer Delivery Imperative White Paper

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The Modern Customer Delivery Imperative

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The retailer-shopper relationship is a powerful bond -- shoppers are 73% more likely to return if they have a positive delivery experience -- but yet these relationships often fail. Like any great relationship, the primary key to success is to communicate actively and often. Read on to learn how. Read on to learn how shoppers want retailers to communicate with them.

Infographics

Communication 101: Successful Shopper-Retailer Relationships

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UncommonGoods first engaged with Convey it was gearing up for the 2016 holiday season. As a heavily gift-oriented business, two-thirds of UncommonGoods’ revenue is generated in the final quarter of the year. UncommonGoods knew its customers expected visibility into where their packages were at any given time, and was on the hunt for a solution that would help deliver that experience.

uncommongoods delivery experience

Case Studies

UncommonGoods Improves Delivery Experience with Active Management

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It's almost the most magical time of the year! This October, headlines focused on how retailers can meet and beat their customers' post-peak delivery experiences. Read on to learn more about this month's top news.

Newsletters

Delivery Digest: October 2017

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Family Leisure has launched the full capabilities of Convey Engage, enabling it to understand, prioritize, and proactively solve issues before customers call, saving valuable time and money and a providing a more rewarding customer experience.

Case Studies

Family Leisure Reduces Costs, Improves Delivery Communication

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"We're no longer in the Wild West of shipping decisions."

In honor of our new features as well as the one-year Convey anniversary of our VP of Product, Matt Howitt, we collected questions from Convey users and employees. Check out what Matt said about his career, carrier communication, and what the future of delivery could look like.

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Ask Me Anything: Matt Howitt, VP of Product

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Just ahead of the holiday season, simplified carrier collaboration and customizable shipping alerts are available to help businesses take steps toward shipping communication and proactive resolution.

Press Releases

Retailers can now scale proactive resolution of shipping exceptions

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What does it mean when Amazon tests an independent delivery service? Experts, such as Rob Taylor from Convey, dive into how delivery outcomes will be affected.

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What does Amazon’s Seller Flex Mean for Supply Chain Outcomes?

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This September, delivery headlines focused on who could get the closest to beating Amazon at its own game. In a tight race where Amazon, Walmart, and Target are making big acquisitions, it is clear that customers will be the judges (and hopefully the winners!) of a busy peak season.

Newsletters

September 2017 Delivery Digest

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CSCMP Edge is finally here again! With over 100 workshops and sessions from industry leaders, CSCMP’s Global Annual Conference has established itself as the provider of supply chain thought-leadership. The team here at Convey is excited to be joining the fun in Atlanta this year, and we have picked out some sessions that we are most excited about seeing.

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The Top 8 Events to See at CSCMP Edge 2017

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With over 100 workshops, CSCMP has established itself as the leader of the pack when it comes to supply chain thought leadership. We are excited to be joining leaders in Atlanta next week to discuss how visibility into the supply chain affects customer fulfillment.

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CSCMP Edge 2017

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With major pharmaceutical companies losing millions of dollars a year to spoiled inventory and regulatory fines, it is more important than ever to find effective biopharma shipping and cold-chain solutions. To protect your brand and your consumers in complex supply chains with multiple layers of distribution and disruption, the only way to ensure safety is visibility from production to ingestion.

Infographics

Diagnosing Delivery for Pharmaceuticals

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Learn about key challenges to supply chain visibility for medical device manufacturers and the impact of not investing in improving transportation visibility.

Blog

How Amazon is impacting medical device supply chain visibility

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Late deliveries are the classic lose-lose for both retailers and their customers. UncommonGoods took steps to deal with this challenge well ahead of the holiday season. Read more...

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UncommonGoods Takes Proactive Steps To Meet Delivery Date Promises

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Last week, Gulf Coast residents and businesses have courageously endured through the unprecedented wind and rain brought by Hurricane Harvey. Carriers all over the world have also begun to feel its impact. With over 50 inches of rain in Houston, refineries are flooded, pipelines are shut off, ports have closed, and trucking has come to a halt. The sun has finally come out, but many areas remain flooded. Even where the water has receded, significant flood damage has rendered infrastructure unusable.

We analyzed our exceptions data since Harvey reached land in order to help shippers better understand how Hurricane Harvey will affect them. We found not only a large effect in Texas, but significant impacts many states away.

Hurricane Harvey

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Dealing with Harvey: A story of visibility and exception management

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Austin tech startups have had a strong 2017, so far, according to new data compiled by Pitchbook and the National Venture Capital Association. Now, here’s a look at the top deals Austin Inno's seen through SEC filings and company announcements in August.

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The Biggest Funding Rounds and Acquisitions for Austin Tech Startups i...

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Many Amazon.com Inc. customers have become accustomed to reliable two-day shipping, forcing other retailers to offer similar service. Businesses are making new demands of their suppliers as they trim inventories and reduce supply-chain costs.

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Amazon Effect Sparks Deals for Software-Tracking Firms

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Convey Inc., an Austin logistics startup, announced the closing of an $8.25 million series B round of funding. Convey also announced an agreement with California-based Ingram Micro Inc., a wholesaler of information-technology products and services.

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Austin’s Convey raises $8M, inks deal with global company

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Big thinkers, fast movers and innovative disruptors were honored by the Austin Chamber of Commerce Wednesday evening at its 17th Annual Greater Austin Business Awards.

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Austin Chamber Names 2017 Business Award Winners

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For Convey, a startup with technology aimed at improving the process of shipping and delivery, winning an award from the Austin Chamber of Commerce last night was the cap to a busy week. The chamber gave Convey its Innovation Award during its annual business award ceremony Wednesday. One day earlier, Convey announced it had received an $8.25 million Series B round of fundingfrom Techstars Venture Capital Fund, RPM Ventures, and other investors.

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Convey Wins Innovation Award, Snags $8M for Growth

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Seventy-four chief executives are in the running for the Austin Business Journal's 2017 Best CEO awards. The winners, to be chosen by a panel of judges including former Best CEO club alumni, will be announced after a private reception on Oct. 11.

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Austin’s Best CEOs: 74 leaders in the running for 2017

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Fortune's term sheet lists important deals and acquisitions in the tech space that occur that day. On Aug. 30, it says why Convey's Series B is important deal.

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Fortune Term Sheet — Wednesday, August 30

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A supply chain visibility and communication company has secured $8.25 million in Series B funding from Techstars Venture Capital Fund, RPM Ventures, and other investors. The new investments bring the total funding to $15.75 million for Convey, which describes itself as a “customer-centric delivery platform.”

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Supply Chain Visibility Firm Convey to Enter New Verticals

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The Austin Chamber of Commerce announced winners of its 17th Annual Greater Austin Business Awards. The awards were presented during ceremonies held on Wednesday evening at the Hilton Austin in front of about 1,000 attendees. Close to 500 companies were nominated for the Chamber’s Business Awards. The winners were selected by an independent panel of judges except for the Most Uniquely Austin Award, which was selected by open public voting.

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Greater Austin Business Awards Finalists Revealed

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Logistics technology firm Convey will integrate its cloud-based shipping software with a last-mile delivery application from Ingram Micro Commerce & Fulfillment, the companies said today.

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Convey Integrates with Ingram Micro Commerce & Fulfillment

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Convey, an Austin-based shipping and delivery software startup, has closed an $8.25 million Series B funding round led by Techstars, with participation from RPM Ventures.

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Convey Raises $8.25M Series B Led By Techstars

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Convey, an Austin-based shipping software provider and Techstars alum, announced on Tuesday that it has raised a $8.25 million Series B. The funding came from Techstars Venture Capital Fund, RPM Ventures and a handful of individual investors.

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Convey Continues Hiring Spree following $8.25M Series B

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Amazon has experimented with delivery models including lockers, robots, and drones to ship products faster. It has differentiated itself with superior logistics and has heightened consumer expectations for the whole industry.

In a competitive market, online retailers have sought out ways to act fast when a delivery issue is flagged. Convey sits at the intersection of the retailer, 3rd party carrier, and the customer — bringing transparency to retailers’ complex logistics backend. Convey powers a customized delivery experience including order tracking, delivery estimates, and return handling.

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In the E-commerce Race, Delivery Wins

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Investment Will Accelerate Move into New Verticals and Global Supply Chain Market AUSTIN, Texas-- Convey, the customer-centric delivery platform, today announced $8.25 million in Series B funding from Techstars® Venture Capital Fund, RPM Ventures and other investors. This lates...

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Convey Closes $8.25 Million in Series B Funding

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Austin-based Convey, which makes software to help online retailers with shipping logistics, has raised $8.25 million to break into new markets.

Convey received the funding from Techstars Venture Capital Fund, RPM Ventures and other investors. The latest round brings the company’s total funding to $15.75 million.
The company has focused on changing the way online retailers handle deliveries. It says its software makes it easier for customers to track orders and communicate with retailers, while providing retailers with information they need to solve potential problems before they happen.

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Austin logistics startup Convey lands millions to break into new marke...

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We asked several Austin startup veterans, venture capitalists, and technical recruiters what they think it will take for today’s Austin startups to fill their talent pipelines with the best of the best. Here’s what they had to say.

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State of Hiring at Austin Startups, With Advice from the Top

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How deeply an executive thinks about culture and leadership influences assigned probabilities for a company’s success. Check out what 6 CEOs, including Rob Taylor of Convey, have to say about how culture powers performance.

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Top CEOs on Culture and Leadership

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Convey, the leading customer-centric delivery platform, and eft Supply Chain & Logistics Business Intelligence announced the results of a retail study examining the importance of customer experience (CX) in final-mile delivery, and the impact of CX on supply chain performance and decision-making.

The report also includes expert commentary from Willis Weirich of Neiman Marcus, Kevin Scott of Build.com, Joseph Bobko of Boxed Wholesale, and Jim Hourigan of BuildDirect on how they approach the challenges and opportunities of digital disruption in today’s retail supply chain operations.

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Customer Experience Now A Top Priority in Supply Chain Operations

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The Austin Chamber of Commerce and South by Southwest Thursday revealed the A-List winners across three categories including Convey.

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17 startups to watch: Chamber dishes out A-List Awards

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“We’ve got a unified experience that feels like it’s all coming from UncommonGoods. That is one of best benefits for the customer. We can try new things and new carriers and the customer gets a consistent experience."

Testimonials

“Convey really shines on the operational side.”

MC Halfpenny, Director of Operations UncommonGoods

How one retailer is revolutionizing customer service by committing to one not-so-crazy strategy – keeping promises.

Uncommon Goods Radicalizing Customer Support

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Radicalizing Customer Support in a World Full of Service Nightmares

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The Austin Chamber of Commerce released its A-list here in Bat City, and it followed up with a series of videos interviewing them. Check out Rob Taylor's interview with the Austin Chamber.

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Convey A-List Video Interview

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While most retailers understand the importance of providing consistently positive CX, many struggle with legacy technology that fails to address customer experience needs, according to a new study by Convey and eft, “Redefining Final Mile Delivery in the Age of the Customer.”

Retailers are having a hard time updating their supply chain systems and technologies to keep up with the new reality of heightened customer expectations in an era of digital disruption but are feeling increased pressure to do so quickly, according to a new survey from Convey.

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Customer Experience A Top Priority in Supply Chain Operations

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Gartner’s vice president of Retail Research Mike Griswold will moderate the panel, which will focus on last mile strategies and best practices to improve the delivery experience for customers.

Panelists will discuss how technology can increase visibility into in-transit shipments and improve networks to support evolving expectations. Other topics will include key processes for managing external carriers and ways to seek and understand customer feedback to alter and enhance final mile delivery service. Read the release to learn how to attend.

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Convey Joins BuildDirect, Rent the Runway, PwC on D3 Panel

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To get funding in small cities, you usually need to be accepted into a small, and very closed-off, community. Here's how one entrepreneur figured out the formula.

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How This CEO Became the Darling of the Austin VC World

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Retailers are having a hard time updating their supply chain systems and technologies to keep up with the new reality of heightened customer expectations in an era of digital disruption but are feeling increased pressure to do so quickly, according to a new survey from Convey.

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Customer Experience a Key Aspect of Retail Supply Chain Operations

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Optimizing the supply chain is a challenge — for some, more than others. Analysts say that corporate investment in cloud-based supply chain management tools will witness massive growth over the next few years, and businesses could potentially save billions by more efficient supply chain management.

New research from Convey and eft Supply Chain & Logistics Business Intelligence concluded that the customer experience is becoming of far greater importance than it was in the past for supply chain professionals. 70% of supply chain professionals target better decision-making on in-transit issues.

Supply Chain Management Struggles

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Everyone Struggles With Supply Chain Management

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Amazon isn't content just being the everything store. Increasingly, it looks like it wants to be its own deliveryman, too. You could see a scenario in the future where they perfected their delivery network and become a carrier for other retailers, said Rob Taylor, CEO of Convey.

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Amazon increasingly wants to be its own deliveryman

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Although apps exist to match startup founders looking for romance with other entrepreneurs, there isn’t an app (yet) that matches founders looking for co-founders to start a business together. So how do co-founders find one another? And how do they know when they found “the right one?”

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How 5 Sets of Austin Tech Co-founders Met and their Advice

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MC Halfpenny, director of operations at UncommonGoods, talks with Total Retail about how proactive customer support is helping the company to improve the order delivery process.

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Proactive Support Delivers Results for UncommonGoods

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In a study co-authored by EFT and Convey, we asked 200 retail supply chain executives what they had to say about the evolving role of the customer experience in their operations. We found that retailers understand the importance of customer experience, but that current technologies are not addressing CX needs. The desire to improve the CX is often at odds with traditional operational metrics.

We address our findings in our research study, and we’re excited to announce its release. Click through to read!

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Redefining Final Mile Delivery in the Age of the Customer

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In the retail world, delays, damages, and goods simply not arriving at all top the list of customer complaints. These issues are never more frustrating than around the holidays.

Last month, Father’s Day gift givers placed orders with hundreds of retailers around the country. If you were a customer of online retailer UncommonGoods, you didn’t have to worry about missing your deadline. Rather than rely on customer service reps to field late shipment calls, the UncommonGoods team used data to proactively identify shipments that would miss their Father’s Day promise date.

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UncommonGoods: Radicalizing CX In A World of Nightmares

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We surveyed the top 100 retail sites with active home delivery programs to identify the “standard” for delivery options and pricing -- retail's delivery sweet spot for their customers.

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Finding Your Delivery Sweet Spot: Knowing What Services to Offer When

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The Austin Tech Alliance continues to expand its roster of founding companies as it tries to turn the region's sizable technology workforce into a voting bloc capable of affecting local policy. The nonprofit announced that it added six more "founding member" companies to its rolls.

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Founding Member Companies from Austin Tech Alliance

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The Austin Tech Alliance announced Monday that it added six more "founding member" companies to its rolls.

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Austin Tech Alliance adds more founding companies

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The majority of big item home deliveries require a delivery appointment, whether that’s a curbside, threshold or white glove service selected by the customer. This part of the delivery experience is one of the most prone to failure, with carriers struggling to connect with customers, and shipments consigned at destination terminals, racking up costs and inefficiencies. Customers expect a better experience and retailers must deliver it.

Technology has a role to play in providing a positive customer experience, but what that looks like is still evolving.

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Tactics that Make or Break the Home Delivery Appointment

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May 15-16, 2017 / New York City, NY / Booth #14

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Dynamic Distribution Disruption – Retail Summit 2017

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While most retailers understand the importance of providing a consistently positive customer experience, many struggle with legacy technology that fails to address customer experience (CX) needs for e-commerce deliveries. This issue is compounded by the desire to invest in innovation without sacrificing traditional operational metrics.

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Final-mile customer experience challenging retailers

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Techstars Austin first rolled onto the tech scene in 2013, and it's been spinning out its fair share of innovative ideas and savvy startups ever since. As recent as this week, 10 additional startups joined the alumni group, topping off the Spring 2017 program with a demo day.

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7 tech startups that saw major success after TechStars Austin

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Shopper expectations are on the rise and post-purchase experiences can make or break a brand. In 2016, 89% of companies expected to compete on customer experience. Customer expectations are rising; retaining and growing loyalty is becoming more difficult.

To many, this will come in the form of various pre-purchase initiatives including things like better merchandising, site content, site personalization etc. But the delivery experience, while often overlooked as a cost center, is quite possibly the most impactful area to drive customer experience improvements.

Retailers Report on Delivery Infographic

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Retailers Report on Delivery

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The e-tailing group has conducted an annual mystery shopping report to document the evolution of ecommerce since 1996. Now part of Astound Commerce, the world’s largest privately-held digital commerce agency, the team analyzed 281 metrics across 100 retailers, evaluating each metric’s increase in market penetration since it was first introduced. Released today, the report, 20/20 Vision: Looking Forward by Looking Back at 20 Years of Digital Shopping Innovation, brings together two decades of ecommerce research and analysis to illustrate the digital accomplishments that have made the biggest impact on the customer experience.

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20th Annual Mystery Shopping Report Analyzes Evolution of Ecommerce Ov...

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The coolest innovations to hit the market make our lives easier, our businesses smoother, and connect us with things we never knew we wanted but now could never do without. At CreditDonkey, we believe in being smart with your money. This means that when you do have enough money to part with, you spend and invest it wisely, with full awareness of what companies and innovations are the best. These are companies you will want to watch in the months ahead.

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Best in Retail 2017: Top Business Innovators

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Austin’s venture capital scene is now healthy after a slowdown the past few years, panelists said Tuesday during a SXSW Conference & Festivals session on the subject. Panelists said that the city started to turn a corner in the amount of money being funneled into local startups in 2012.

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Austin Venture Capital Funding Stabilizing after Dropoff

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In a study, Eft and Convey asked 200 supply chain retail executives about the importance of CX in final-mile delivery and how this affects supply chain performance. 66% of retail supply chain executives say that their existing systems do nothing to improve the customer delivery experience.

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Retailers Concerned with Current Systems in the Final Mile

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Until a few years ago after reading the book “The Box: How the Shipping Container Made the World Smaller and the World Economy Bigger”, I didn’t fully grasp just how important and complex the shipping industry truly was. Now, I realize just how significant it is which has lead to a fascination with where the industry is headed. From Drone deliveries to shipping via blimps, it’s clear change is coming but it’s not so clear what the change will all mean.

To find how what’s going to happen in the industry, we asked experts the question: “What’s the future of shipping?” Find out what we learned!

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How Will Technology Change The Shipping Industry?

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While most retailers understand the importance of providing a consistently positive customer experience (CX), many struggle with legacy technology that fails to address CX needs—an issue compounded by the desire to invest in innovation without sacrificing traditional operational metrics, according to new research from customer-centric delivery platform Convey and eft Supply Chain & Logistics Business Intelligence.

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CX Is Now a Top Priority in Retail Supply Chain Operations

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While most retailers understand the importance of providing a consistently positive customer experience, many struggle with legacy technology that fails to address customer experience needs, according to a new study, Redefining Final Mile Delivery in the Age of the Customer, released on February 14.

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Customer Experience Now a Top Priority in Supply Chain Operations

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Retailers are calling for better customer experience of last-mile parcel delivery, but their current technologies are not addressing that need. A survey from Convey and eft shows needs for improved customer communication, delivery rerouting, data sharing on in-transit shipments.

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Retailers call for better customer service in last-mile delivery

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In these exclusive podcasts, retailers discuss: The role and importance of CX in home delivery and how that impacts supply chain performance, to what extent technology can enhance visibility, and how to strike a balance between improving experience and maintaining costs.

Fill out the form to gain immediate access to the podcasts.

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Podcasts: Redefining Home Delivery in the Age of the Customer

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Startups have a smaller chance of getting into some of the nation's most competitive accelerator and incubator programs than high school graduates do of getting accepted into top-tier schools like Harvard.

It's a pretty impressive stat, but with a handful of incubator and accelerator programs throughout Austin, there are a ton of startups that have local programs to thank for some stage of their entrepreneurial journey. With that in mind, we’ve put together a list of some of Austin’s notable startups that have since graduated and evolved into successful businesses.

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19 Austin startups that graduated from local accelerators

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Convey, the leading customer-centric delivery platform, announced a new self-service customer portal that makes it easier for shoppers to request and schedule pick-up of large-item returns online. The new features are part of Convey’s Initiate hosted shipment execution tool that helps retailers dynamically optimize carrier selection and process return requests more efficiently. Living Direct has already seen a 34% average cost savings on freight returns using Convey’s Initiate solution. The company hopes to achieve even greater efficiencies with Convey’s new customer-facing tools.

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Convey Debuts Self-Service Portal for Large-Item Returns

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“Convey’s Delivery Platform has allowed us to continue to improve the post-purchase experience our large-item shoppers."

Testimonials

“Convey [has improved] the experience for our large-item shoppers”

Rick Lundbom, CEOLiving Direct

“When we came across Convey’ it was obvious that it could have a significant impact on the experience we offer our customers.”

Testimonials

“We are always looking for new ways to differentiate.”

Jason Roussos, CMOLiving Direct

As an exclusively eCommerce home appliances retailer, Living Direct relies on superior customer experiences to differentiate from competition. Improving the customer experience is key to their goal of making shopping for large items online easy. The delivery and returns experience was identified as in need of attention, and returning large items was equally as cumbersome.

Using Convey, Living Direct has already seen the percent of shipments handled by a single carrier shift by as much as 76% over the course of the last 6 months.

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Case Studies

Living Direct Improves CX, Returns Efficiency with Convey

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Now that we've recovered from the most recent holiday season, it's time to start looking at what went right with the retail shipping experience—and what could be improved. Convey, a company specializing in improving shipment delivery, reviewed shipments across its customer base from the 2016 holiday season, and included some of its findings in an infographic.

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The 2016 Retail Holiday Delivery Experience [Infographic]

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February 12-15, 2017 / Orlando, FL - If you are attending and would like to schedule time to meet up, fill out the form and someone from our team will be in touch!

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Retail Supply Chain Conference 2017 – Kiosk #Omni-3

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How did shoppers react to their holiday delivery experience in 2016, and what were the weak and strong spots for retailers? What kind of complaints did they have, and what areas do retailers need to shore up to improve their performance in 2017?

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What Shoppers Thought of the 2016 Holiday Delivery Experience

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As we wrap up the 2016 holiday, we wanted to reflect on performance this season and provide tips for 2017.

As we round out the good, the bad, and the ugly customer experiences in retail holiday delivery, check out our predictions for the next year.

The 2016 Retail Holiday Delivery Experience

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The 2016 Retail Holiday Delivery Experience

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We now live in a mobile, one-click world where shoppers expect great service, fast delivery, responsiveness, and transparency. Instant gratification may be the new expectation, but most retailers are struggling to keep up. The reality is the challenge to sustainably satisfy these demands is only getting more difficult.

There are tens of millions of packages in transit today across parcel, LTL and white glove. Based on Convey’s analysis, approximately 10 percent of those packages are in some form of distress in the form of package delays, damages, address issues or missed delivery attempts.

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4 Delivery Tips for Satisfying Increasingly Impatient Online Shoppers

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“Porch Pirate” is the new name for The Grinch Who Stole Christmas. These “pirates” steal the cheer from any holiday event, whether it is Christmas, Valentines Day, or Mother’s/Father’s Day, by burglarizing doorsteps, leaving customers without their gift deliveries.

While we saw piracy spikes during heavy delivery periods like this past holiday season, thieves target unattended goods year round. In fact, according to a report by InsuranceQuotes.com, 23 million Americans had packages stolen from their doorsteps before they could open them.

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4 Steps To Defend Your Brand Against Porch Pirates

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Retailers need to take back control over the delivery to ensure they are protecting their brand from the inevitable issues that will occur when shipping goods to customers. Learn five steps retailers can take to improve 2017's delivery experience.

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5 Steps to Take Control of the Delivery Experience in 2017

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2016 has been a tremendous year for Convey, since our official debut of our new brand in May, we have continued to disrupt the delivery space and make a difference in the experiences our clients offer. Here are some of our milestones as we prepare for another great year in 2017.

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2016: A Great Year for Delivery

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As online sales this holiday season are set to break records — ComScore estimated $7 billion in online sales for Cyber Weekend alone — data analytics has revealed some hiccups in fulfillment as well as e-commerce best practices.

On the delivery front, analysts from supply-chain data firm, Convey, said in a report Tuesday that 1 in 25 “last-minute deliveries due to arrive by the 24th missed the Christmas Eve deadline” and 1 in 5 consumers received late deliveries this season. As the holiday season broke unprecedented records for e-commerce sales, were retailers able to retain those customers?

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Holiday Data Show Online Retail Friction Points

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For retailers across the country, it finally felt like the holidays. Holiday sales came late and came on strong in the days just preceding December 25th, as store executives anticipated a vigorous run of gift-card redemptions and winter clearances in the days before New Year’s.

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Retail Report Card: Smoother Ending to Choppy Holiday Season

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Americans return more than $260 billion in goods per year. E-commerce makes it easy for consumers to be indecisive without financial consequence -- for the shopper. For retailers, it’s a different story.

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How Free Returns on Online Purchases are Crippling Retailers

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Recent news indicates a disappointment in the customer delivery experience. Not all is lost however, here are some steps retailers and shoppers can take to curb expectations and prevent delivery disappointment in the final days of holiday shopping.

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Holiday Trends: How To Guard Against Delivery Disappointment

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Expect “Super Saturday” to emerge as the biggest volume day of the year, ending the lull in business since Cyber Monday and fueling retailers’ confidence that they will meet their holiday sale projections.

While executives expect to meet the revenue projections of 3 to 4 percent above last year, profit margins are a different matter. Price promoting and higher rates of online shopping, where transactions are seen as less profitable than at bricks-and-mortar, will dig into the bottom line.

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Retailers Predict a ‘Super’ Saturday and Rush for Gifts in Season ...

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Many remember the Christmas of 2013 when many gifts ordered online never made it to homes in time. There have been issues the last couple of Christmases, as well. While no one is predicting a 2013 redux, one-to-two-day delays being reported this holiday season are raising concerns about deliveries to be made closer to Christmas.

Carrier-reported issues have increased from 7.6 percent during Thanksgiving week to 12.5 percent last week, according to Convey, a delivery technology provider, which advises retailers to alert customers to potential delays.

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Will Santa’s helpers deliver gifts in time for Christmas?

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Carriers powering through that last mile, the final delivery approach, can be the bane of existence for retailers. An October survey of 558 online shoppers by Dotcom Distribution found 47% of respondents decided to not shop again at a retailer due to poor delivery experiences.

A proactive approach to managing fulfillment is the focus of the Austin based logistics software company Convey, which focuses on delivering large items like washing machines and works with Jet.com, Build.com and Livingdirect.com.

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Shipment Visibility is Critical for Retailers, Customers

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The 50 on Fire competition started with hundreds of nominees. A few weeks later, a batch of 22 of Austin’s most accomplished innovators analyzed them all and picked 50 of the hottest Austin tech startups and entrepreneurs.

Now, here’s a list of the winners of 50 on Fire.

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Here Are The 2016 50 on Fire Winners

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Last week we shared shopper feedback insights on how retailers performed over the holiday weekend. This week, learn about record-breaking Cyber Monday sales, delivery experience expectations, and how well shopper feedback aligned to carrier-reported shipping issues.

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Holiday Recap: Carriers and Shoppers Disagree on the Delivery Experien...

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Finding a mentor can be a tricky step in the launch of a new business, and it's one that shouldn't be taken lightly. Just like personal relationships, the mentor/mentee partnership requires a balance of respect, care, honesty and trust.

A mentor at Techstars, Rob Taylor has been the first employee of seven startups over the past 20 years, filling just about every early stage role. He specializes in architecting and guiding a company's early development to minimize risk and maximize the chance of figuring it out.

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8 Austin Tech Leaders Offer Advice for Finding a Startup Mentor

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Answers to the “How much will it cost” question are imperative for retailers like Build.com, whose high freight costs and control of 400+ distribution sites were nibbling at its bottom line -- until partnering with Convey.

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Build.com Avoids E-commerce Headaches with Intelligent Shipping

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Supply chain and logistics tech companies have seen funding go up significantly over the past few years as the category gains momentum. The CB Insights database was used to create a market map of supply chain and logistics private technology companies attacking the space.

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150+ Companies Attacking The Supply Chain & Logistics Space

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The holiday weekend saw record-breaking online sales. Increased sales mean increased pressure for logistics teams to perform. We know that retailers and carriers have been prepping all year to improve performance this holiday season – so how did they do?

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Shoppers Give Feedback on Thanksgiving Shopping Weekend Deliveries

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Retailers know that creating a proactive (and positive) delivery experience provides an immense return, and they are keeping an eye out for solutions that will deliver the experiences consumers demand and the operational efficiency that retailers desperately need.

Convey, a platform to optimize the end-to-end customer delivery experience, announced the launch of its Engage product, an all-in-one logistics command center for managing in-transit shipments. Analysis across Convey’s client base has found 8-12% of shipments will have a carrier-reported issue and 25% of these issues are actionable.

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From Reactive to Proactive: A Logistics Command Center for Retailers

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The clock is quickly ticking away to the holidays, as consumers are making their shopping lists and preparing their wallets for the festive season ahead. During a time when expectations, volume, and emotion around deliveries are at an all-time high, the effect of failures are multiplied. From broadening delivery options to communicating more effectively with carriers and customers, Convey and Multichannel Merchant lay out a few simple, best practices on defending your brand to make note of before hitting the green light on your holiday delivery strategy.

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Defending Your Brand During The Holidays

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The clock is quickly ticking away to the holidays, as consumers are making their shopping lists and preparing their wallets for the festive season ahead. During a time when expectations, volume, and emotion around deliveries are at an all-time high, the effect of failures are multiplied. From broadening delivery options to communicating more effectively with carriers and customers, Convey and Multichannel Merchant lay out a few simple, best practices to defend your brand and make note of before hitting the green light on your holiday delivery strategy.

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Defend Your Brand During The Holidays

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"Convey’s Engage solution will give our team all the information we need to go from reactive to proactive while also providing us with the tools to communicate with all relevant parties within the same view.”

Testimonials

“Convey had an immediate impact on our supplier drop ship program”

Kevin Scott, Logistics ManagerBuild.com

Logistics software firm Convey has launched an online platform that lets e-commerce retailers manage in-transit shipments and address shipping snarls before they affect consumers. Retailers using the Engage platform are notified of delay or damage before customers are affected.

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Convey Launches Retail Shipment-Tracking Software

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Analysis across Convey’s client base have found as many as 8-12% of shipments will have a carrier-reported issue and roughly 25% of these issues are actionable.

Through Convey's all-in-one command center Engage, retailers gain the ability to proactively solve these shipment issues before customers ask, ultimately saving the retailer money and improving the customer experience. By connecting all aspects of the delivery experience, retailers are able to understand, prioritize and solve issues as they happen.

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New Engage Solution Delivers All-In-One Logistics Command Center

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Engage allows retailers to create the proactive delivery experiences shoppers demand while delivering the operational efficiency retailers need this holiday season.

Press Releases

Convey Debuts Engage Solution, Logistics Command Center

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“We are excited by the opportunity that Convey’s Engage solution creates for us to proactively address the issues that occur during the final-mile of delivery to our customers.”

Testimonials

“Delivering exceptional experiences… is critical”

Sabena Virani, Senior Project ManagerZuri Furniture

Every day in the Austin Inno Beat newsletter, we bring you an update on the most important personnel changes in Austin’s tech scene: Convey, the delivery logistics software company, appointed Matt Howitt as its new Vice President of Product.

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The 5 Biggest Austin Tech Hires in October

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March 27-29, 2016 / Pittsburgh, PA / Booth #319

They say if you care about the customer experience but also want to become more efficient and reduce costs then the Operations Summit is the place to be. We are excited to be joining leaders in direct-to-customer operations & fulfillment at 2017's Operations Summit. If you are attending and would like to schedule time to meet up, fill out the form and someone from our team will be in touch!

Operations Summit powered by Multichannel Merchant

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Operations Summit – Booth #319

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March 19-22, 2017 / Las Vegas, NV

Last year's inaugural Shoptalk event was a huge success and quickly positioned it as the new must-attend event for eCommerce. We are excited to be attending again in 2017 and look forward to an agenda full of innovative, thought-leading content. If you are attending and would like to schedule time to meet up, fill out the form and someone from our team will be in touch!

Shoptalk

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Shoptalk 2017

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March 14-15, 2017 / Atlanta, GA / Booth #217

In 2017, Home Delivery World is delivering 5 streams of unique content for retailers, etailers, grocers, logistics, warehousing and solution providers looking to discuss the latest delivery operations challenges and trends. We are excited to be joining 2,000+ leaders at 2017's Home Delivery World conference.

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Home Delivery World East 2017 – Booth #217

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January 15-17, 2017 / New York City, NY

Truly the biggest event in retail, we are excited to be joining over 33,000 attendees at the 2017 Big Show! If you are attending and would like to schedule time to meet up, fill out the form and someone from our team will be in touch!

Retail's Big Show

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NRF Retail’s Big Show 2017

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End-to-end customer delivery experience provider Convey has appointed Matt Howitt as its new VP of Product. Howitt brings more than 20 years of experience as an executive at growing technology companies, most recently serving as SVP of Product for RetailMeNot.

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New Product VP At Convey To Focus On E-Commerce Delivery

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A January 2016 report by technology research and advisory firm Gartner said retailers are sitting on a “ticking time bomb” due to historical underinvestment in returns management and the rising rate of returns. Today’s returns require a reverse logistics strategy that works from the consumer all the way back to the manufacturer.

Omnichannel retail has not only increased the number of returns but complicated the process, with more returns coming from more channels. Retailers need a high level of visibility into how returns move through the system.

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Return to Sender: Omnichannel’s Pervasiveness Requires an Effici...

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Download the report to learn how to manage customer expectations and increase loyalty, how consumers want to be kept in the loop, and how you can own the last-mile delivery experience this holiday season.

Research

Transparent Customer Communication in Delivery

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A new study by MultiChannelMerchant, sponsored by Convey, suggests that true post-purchase experience reinvention is required as consumers buy more online, particularly larger items where tracking data is often inconsistent and spread across many freight and white glove carriers.

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Post Sale Consumer Communications Essential

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Convey announced the appointment of Matt Howitt as the company’s new Vice President of Product. Howitt will oversee Convey’s product strategy and ensure the continuous innovation of Convey’s Delivery Experience Platform to deliver solutions that align with retailer and shopper needs.

Point of Sale News

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Convey Announces New VP Of Product, Continuing Innovation

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Rising customer expectations and competition from Amazon has spurred a near-universal race to the bottom in terms of free, fast shipping. The rush to satisfy demand, however, has left shoppers suffering from less than stellar delivery experiences.

Convey is a delivery experience platform that uses shipping data intelligence to improve these experiences cart-to-door, and recently released findings on shoppers' demands for retailers. Check them out in our infographic.

Infographics

Delivery for the Modern Shopper, Cart to Door

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Let's be clear for a moment. If Amazon wanted to buy eBay, it would have not one, not two, but three fights on its hands before even contemplating the purchase. Still, Amazon's market capitalisation stands at almost 10 times that of eBay at the time of writing, having seen its share price grown by more than 23 times over the past decade.

We asked three industry experts about their views on the potentiality of such a deal and its impact.

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What Would Happen If Amazon Bought eBay?

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Shop.org’s Retail’s Digital Summit is quickly approaching! On Sept. 26-28, more than 5,000 retail professionals will gather in Dallas, Texas, to discuss what lies ahead for the industry this holiday season.

This year’s Summit will be a great place to ensure all of your items are crossed off on your preparation checklist, discover new ideas, gain actionable takeaways and build relationships with the innovative players in the digital retail world. While Shop.org has put together a high-energy agenda, these are the sessions we are most excited about for this year’s Summit.

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The Kickoff to the Holiday Retail Madness: Shop.org’s Summit

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"Earlier this month, UPS said it is raising its freight rates on Sept. 19 by about 4.9 percent, and its ground service rates also by 4.9 percent beginning Dec. 26 — which is expected to impact overall shipping costs for retailers across the market. The jump also comes at ...

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As Retailers Face Higher Shipping Rates, Fulfillment Options Can Help

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On Sept. 1, UPS announced that the UPS U.S. Ground service daily rate will increase by an average net 4.9%. Retailers need to become more effective at managing a larger network of carriers to save money, offer customers more options, and deliver a better customer experience.

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Commentary: UPS Shipping Price Rate Hikes

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With the holidays around the corner, e-commerce purchases are off the charts -- however, consumers are wanting their products faster than ever before, and with a better experience than retailers are traditionally used to.

Download the report to learn how to improve the customer experience by owning the last mile, why you need to give holiday shoppers the shipping options they demand, and how to recognize and respond to delivery issues before they occur.

Improve Holidays Delivery Experience Shift into High Gear for FInal Mile

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Shifting the Holiday Delivery Experience Into High Gear

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Home Delivery World West 2016, will bring together retailers, grocers and solution providers for a two-day conference designed to discuss challenges and trends in delivery operations. These are the sessions we are most excited about.

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Home Delivery World West 2016: Dissecting Delivery

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Download the guide to learn how freight classifications are determined. Walk through an example of how to determine a commodity's freight class (NMFC) by considering density, handling, stowability, liability.

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Guide to Freight Class

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WBR’s Retail Delivery Connect conference is gearing up to bring 65 of the most influential and innovative retail executives together to discuss what’s next in supply chain. These are the sessions we are most excited about.

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Sessions to be Excited About: Retail Delivery Connect 2016

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September 26-28, 2016 / Dallas, TX / Booth #7071

We are excited to be joining more than 5,000 eCommerce leaders at they Kay Bailey Hutchison Convention Center this year. Shop.org's Annual Summit is one of the must attend shows of the year for anyone looking to discover new ideas and build relationships with the most innovative players in the digital retail space. If you are attending and would like to schedule time to meet up, fill out the form and someone from our team will be in touch!

Events

Shop.org Retail’s Digital Summit – Booth #7071

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August 31- September 1, 2016 / The Hilton San Diego Resort & Spa, San Diego, CA

We are excited to be joining over 250 attendees in beautiful San Diego for Home Delivery World West. Home Delivery World uniquely covers the entire delivery cycle from warehousing to customer door. If you are attending and would like to schedule time to meet up, fill out the form to your right and someone from our team will be in touch!

Events

Home Delivery World West

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August 22-24, 2016 / The Biltmore Hotel, Coral Gables, FL

We are excited to be joining over 65 of the world's largest retailers and brands in beautiful Coral Gables, FL for the retail delivery connect conference. Now it's 2nd year, Retail Delivery connect is a forum for senior level executives to have detailed discussions about, you guessed it, delivery.

Events

Retail Delivery Connect 2016

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We are excited to announce NextGen’s investment in Austin-based Convey. Convey is an application software platform simplifying online retail logistics. We are thrilled to see the transformative shift in online retail logistics and the pivotal role Convey will play.

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Reinventing the Delivery Experience for Residential Freight

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Unacceptable delivery options are one of the top two causes of abandoned carts, and 70% of shoppers are unlikely to return to a retailer after a negative delivery experience. So… what does help a customer return to your site?

Research

Don’t be a Victim of Delivery Disaster

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Current industry conversations emphasize on retailers’ search for the next competitive edge. Buzzwords ranging from omnichannel to unified commerce to an enhanced in-store experience are presently sending retailers scrambling in all directions to find the perfect solution for consumers’ needs.

It’s no secret retailers are in search of the “secret sauce” that will differentiate them among their competitors and leave a positive sentiment in their minds – all while maintaining their bottom line.

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How Delivery Experience Influences Consumer’s Brand Perspective

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The last step of our 4-part series is the toughest one to address. In order to fully optimize customer delivery, retailers must be able to optimize the delivery experience for each customer and adapt to changes in real time. 80% of retailers are unprepared for the supply chain changes needed to meet these demands.

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Transform Customer Delivery Step 4: Optimize & Adapt

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“At Jet.com we are committed to being on the forefront of retail technology and customer experience. Convey represents the kind of strategic partner that will help us reach our goal of making the shopping experience as easy and effortless as possible”

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Nate Faust

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Logistics company Convey announced a $4.5 million Series A round of funding today. The round was led by Silverton Partners with Techstars Ventures, Capital Factory and Corsa Ventures. The Convey solution allows retailers to improve the fulfillment process,” said Rob Taylor, CEO.

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Austin’s Convey Lands $4.5 million to Improve E-commerce Delivery

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The average fulfillment speed currently stands at 3.4 days, down from 6.3 days in 2014, according to Slice data. Those improvements reflect steps that retailers have taken over the last few years to get orders to shoppers’ doors more quickly. Return shipping is another area where a little fine-tuning can greatly improve customer service. That’s why online marketplace Jet.com Inc. began working with logistics software Convey’s Intelligent Fulfillment Platform software to improve its fulfillment and delivery process.

See how returns are now a one-step process for Jet customers.

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Making adjustments: How retailers are fine-tuning their shipping strat...

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Unlike personalization, proactive behavior is not generally associated with eCommerce. While many merchants are already taking steps towards reducing customer effort and personalizing the shipping experience, proactive steps are not happening. With customer expectations at an all time high, it’s imperative to add critical customer touch points and take proactive steps when issues arise.

In part 3 of our 4-part series, learn how retailers can turn a reactive customer experience into a proactive one and a one-time customer into a repeat buyer.

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Transforming Customer Delivery, Step 3: Be Proactive

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"The solution has helped get products to consumers faster through optimized shipping decision execution and extraordinary delivery communications."

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Marshal Downey

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“At Living Direct we are always looking for new ways to differentiate. When we came across Convey’s Intelligent Fulfillment Platform it was obvious that it could have a significant impact on the experience we offer our customers. We are most excited about the opportunities w...

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Jason Roussos

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When it comes to customer perception, the delivery experience is one of the most influential factors. According to a Convey survey, 66 percent of online consumers said delivery experience is critical, and poor delivery could prompt them to use another e-commerce retailer.

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Delivery a Big Part of Customer Experience, Reveals Survey

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Ordering an appliance online is the easy part. It's what comes next -- scheduling a delivery time or trying to get assistance if there's a dent or installation problem -- that can ruin the experience.

Austin startup Convey wants to change the way online retailers handle delivery, and it has raised $4.5 million to expand its efforts. Convey received the funding from Silverton Partners with participation from Techstars Ventures, Capital Factory and Corsa Ventures. The company has raised a total of $6.9 million.

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Austin Team, Convey, Lands $4.5 million to Improve E-commerce

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Convey announced Wednesday it has raised $4.5 million in Series A funding. The company handles the logistics of moving large items from the store to homes and businesses, and reports its software saves retailers approx. 11 to 22% on average, on freight costs and increases on-time delivery.

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Austin-based Convey Raises $4.5 Million in Venture Capital

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Convey announced it has raised $4.5 million in Series A funding. This $4.5 million round brings the total amount of funding raised so far to $6.9 million. The round is led by Silverton Partners with participation from Techstars Ventures, Capital Factory, and Corsa Ventures.

Press Releases

Convey Raises $4.5 million Series A to Support Retailers

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Logistics company Convey announced a $4.5 million Series A round of funding today. The round was led by Silverton Partners with Techstars Ventures, Capital Factory and Corsa Ventures. The Convey solution allows retailers to improve the fulfillment process,” said Rob Taylor, CEO.

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Convey raises $4.5M Series A to improve your delivery experience

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Convey, an Austin company that makes freight shipping and communications software, has raised a $4.5 million Series A round. The round includes $3.6 million from existing investors, including Silverton Partners, Techstars Ventures, Capital Factory and Corsa Ventures.

The company’s software helps e-commerce companies deliver products, especially large items. Their customers include Jet.com, Build.com and Austin-based Living Direct. The company says its software has led to an 11% average reduction in shipping spending and significant improvements in final-mile delivery time for big items.

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Austin Freight Software Company, Convey, Raises $4.5M Series A

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Convey Inc., a shipping rate comparison provider, announced that it has completed a $4.5 million Series A round of funding. Investors included Silverton Partners, Techstars Ventures, the Capital Factory and Corsa Ventures. The Austin company that changed its name from Pivot Freight Inc. plans to invest the capital in its engineering work.

In early 2015, Convey enlisted as its CEO Rob Taylor, who was previously one of the founding executives of California-based TrueCar Inc. (Nasdaq: TRUE) and Austin-based BlackLocus Inc., which was acquired by Home Depot Inc. (NYSE: HD) in late 2012.

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Silverton Partners, Capital Factory pump $4.5M into Austin software ma...

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Personalization has been a focal point of eCommerce for the better part of the last decade. It has its roots in traditional brick-and-mortar stores. Before the rise of eCommerce, a shopper like Sally would walk into a store and choose couple outfits to try on. While she was in the dressing room, the sales associate would bring her a few other things she might like based on her previous choices.

Now that you can purchase nearly everything online, personalization is everywhere. These recommendations are based on data merchants are gathering about her preferences. It’s time to take this rich personalization data and apply it to the shipping and delivery process.

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Transform Customer Delivery Step 2: Make it Personal

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“Convey halved our price forecasts and saved 15%-20% per freight.”

In 2015, Build.com wanted to implement an enterprise solution managed the end-to-end customer delivery experience. The retailer performed a pilot implementation of the Convey enterprise SaaS customer delivery platform.

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Exclusive: Online home improvement retailer expands shipping infrastructure

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When it comes to customer delivery, shoppers have many expectations in today’s retail landscape. However, retailers are missing the mark in providing a good customer experience. Only 11% of shoppers say delivery experience is the strength of retailers today, according to a Convey study.

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What Shoppers Want With Good Customer Delivery

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Home delivery has been all over the news this month. This is unsurprising as delivery is quickly becoming next big battleground in retail. Retailers and solution providers alike are attempting to keep pace with growing customer expectations to drive loyalty.

Missed the news? Here are a few highlights.

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Home Delivery Makes Headlines

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In episode 40 of Total Retail Talks, Marshal Downey, director of direct marketing at Build.com, discusses how an intelligent fulfillment platform is helping the online home improvement retailer better meet the demands of its customers for a seamless, fast delivery experience.

Podcasts

Fulfillment Platform Helps Build.com Improve Delivery Experience

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Convey released the findings of a consumer survey which highlights how the delivery experience shapes consumers’ opinions about a retailer and the overall customer experience. For this survey, Convey asked 500 consumers 11 questions about their experiences and expectations for delivery.

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Research: Delivery Experience is a Decisive Factor When Shopping Onlin...

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A survey titled The Cost of Poor Delivery: Four Steps To Go from 'Cost Centre' To 'Competitive Advantage, released by Convey, found that 70.1% of consumers report they are unlikely to return after a poor delivery experience.

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Delivery Decisive Factor for 66% Online Shoppers in US

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When it comes to providing a satisfactory customer experience, online retailers have to deliver on their promises. 66% of e-commerce shoppers consider delivery a decisive factor when shopping online, according to a new study by enterprise delivery experience solution provider Convey. In addition, 70% of consumers report they are unlikely to return after a poor delivery experience.

According to the survey, the customer forms impressions about the brand throughout the purchase experience, and impressions are reinforced or destroyed by the experience they receive through the delivery process.

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The critical factor for consumers when shopping online is…

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When it comes to providing a satisfactory customer experience, online retailers have to deliver on their promises. 66% of e-commerce shoppers consider delivery a decisive factor when shopping online, according to a new study by enterprise delivery experience solution provider Convey. In addition, 70% of consumers report they are unlikely to return after a poor delivery experience.

According to the survey, the customer forms impressions about the brand throughout the purchase experience, and impressions are reinforced or destroyed by the experience they receive through the delivery process.

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The critical factor for consumers when shopping online is…

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Convey released the findings of a consumer survey titled The Cost of Poor Delivery: Four Steps To Go from 'Cost Center' To 'Competitive Advantage, which highlights how the delivery experience shapes consumers’ opinions about a retailer and the customer experience.

Convey asked 500 consumers 11 questions about their experiences and expectations for delivery. The purpose was to understand the importance shoppers place on various aspects of the delivery experience and preferences around things like communication and issue management.

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66% Of Shoppers Agree Delivery Experience Is Decisive Factor

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Retailers are grappling with how to optimize the last mile. After implementing solutions from Convey, Build.com reduced per-shipment costs, improved delivery speed, and is receiving fewer customer complaints.

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Conquering The Last Mile: Build.com Cuts Costs, Delights Customers

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As final-mile experiences are becoming increasingly important, Convey released their findings from a consumer study on the post-purchase experience. Check out our white paper on what shoppers really want and how to delivery an e-commerce experience.

Infographics

Shoppers Share Keys to Astonishingly Good Customer Delivery

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According to a recent survey by technical services provider Support.com, 40% of those surveyed said that after-purchase activities like installation, technical challenges and returns are the most enduring part of their experience with the brand.

Convey recently published a white paper titled “The Cost of Poor Delivery”. Learn why the delivery process plays such a critical role in customer retention in this 4-part series.

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Transform Customer Delivery Step 1: Reduce Effort

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IRCE 2016, is consistently one of the must-attend shows of the year for retailers of all sizes and roles. The sheer size of the show can be intimidating and overwhelming. Here are the must-attend sessions for anyone interested in improving the delivery experience.

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The Home Delivery Guide to IRCE

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Convey has launched its Intelligent Fulfillment Platform. It draws on the company's expertise in retail, transportation, and logistics. The tool provides a customer-service portal that includes tracking, communication history, shipment scheduling and exceptions management.

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Convey Debuts Intelligent Fulfillment Platform

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Customers form impressions about your brand throughout the purchase experience and these impressions are reaffirmed or destroyed by the experience they receive through the delivery experience. Download our whitepaper to learn the 4 steps to go from cost center to competitive advantage.

Cost of Poor Delivery on Customer Expectations

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The Cost of Poor Delivery

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"Ecommerce retailer Jet.com is among a group of companies that have selected a newly launched Intelligent Fulfilment Platform. The company joins Build.com and Living Direct in selecting the new platform to improve delivery experiences through branded communications, large-item r...

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Jet.com boosts delivery performance

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Shopper expectations are on the rise and post-purchase experiences can make or break a brand. In 2016, 89% of companies expected to compete on customer experience. Customer expectations are rising; retaining and growing loyalty is becoming more difficult.

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It’s Time to Stop Ignoring the Post-Purchase Experience

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Convey, providers of the first enterprise solution focused exclusively on the end-to-end customer delivery experience, today announced the launch of their Intelligent Fulfillment Platform and selection by leading retailers such as Jet.com, Build.com, and Living Direct at the inaugural Shoptalk conference in Las Vegas.

Results across Convey’s client base include 11% average reduction in freight spend, 22% reduction in average final-mile delivery time for large items, and 5x improved visibility into shipment exceptions.

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Press Releases

Convey Launches New Brand and Intelligent Fulfillment Platform at Shop...

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Today we are excited to announce that we have changed our name from Pivot Freight to Convey. For the past two years, the Pivot Freight team has been working tirelessly towards our mission of enabling retailers to get products to customers faster through extraordinary delivery com...

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What’s in a Name? Our Evolution from Pivot Freight to Convey

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Build.com has established a culture of innovation, which led them to Convey and our pivotSupplier platform to automate and optimize the transportation relationship with their suppliers. Among other results, Build.com saw a 10% reduction in Immediate Freight Spend.

Case Studies

Build.com Utilizes Convey to Reduce Freight Spend by 20%

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Shoptalk 2016, coming up on May 15th, is quickly turning into the must-attend show of the year and for good reason. With a lineup that includes some of the best in retail, technology and even Lionel Richie, what’s not to love? With more than 100 sessions over the course of 3 days, these are the sessions we are most excited to attend.

Shoptalk 2016

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The Shoptalk Sessions We Are Most Excited About

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Despite the complexity that exists when shipping large-items, shopper expectations remain high. Large-item retailers face a unique set of complex and costly fulfillment challenges. This blog discusses some of these challenges and provides ways to overcome them to drive loyalty.

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Overcoming The Large-Item Delivery Challenge

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This post details our initial approach to building Java-based Docker services with nothing else than Git and a Dockerfile. Hopefully, this gives you a good overview of one approach to building Java-based Docker services using the base building blocks you may start with on day 1.

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Building Java-based Docker services Starting with Git and a Dockerfile

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At Pivot Freight, our current approach (part of our V1 Docker infrastructure which we'll detail in a following set of posts) is to push customizations into the containers themselves and have the least amount of configuration changes within the hosts, apart from hardening changes. 

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On Docker Restart Policies

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With the upgrade to El Capitan, Convey (formerly Pivot Freight) learned that it’s necessary to upgrade VirtualBox and Vagrant to the latest version (i.e v 5.0.6, v 1.7.4 respectively) in order to run Vagrant.

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Virtualbox + Vagrant Failures After El Capitan Upgrade

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Technology and the expectations of the modern consumer are forcing a massive transformation in transportation. We are now at a tipping point as cloud, APIs, big data and even artificial intelligence rapidly make their way into transportation. With Amazon on the rise, it is a challenge to keep up with core technologies.

How do you prioritize which technologies are most urgent for your business? Looking at this topic with a hybrid customer experience and transportation lens, we have developed this “Journey to Transportation Modernization” chart.

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The Urgency to Modernize Retail Transportation

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The new buy anywhere, anytime shopper expectations are forcing the eCommerce and fulfillment worlds together. A recent study stated that 93% of holiday shoppers expect shipping options and rewards, but 80% of retailers reported they were unprepared for this new reality. Learn how leading eCommerce companies are using predictive analytics to personalize retail fulfillment strategy and meet shopper expectations.

Now is the time to seize the opportunity to get ahead of the competition with personalized retail.

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What If Retail Fulfillment Was Personalized and Predictive?

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Before Convey (formally Pivot Freight), we set up a Vagrant VM with Docker to build, test, and deploy our Docker images and containers. In this post, we walk readers through a Vagrant File System Setup error that came about because of how Docker was installed.

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Errors Installing Docker on an Ubuntu/Trusty64 Vagrant VM

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As the volume of items that are being purchased online increases, so does the amount and complexity encountered by suppliers in the retail space. As the CEO of Convey, Check out Rob Taylor’s perspective on the potential for applying predictive analytics to shipping and freight handling.

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The Science Of Shipping

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The supply chain is currently enjoying incredible change as technology, new innovative business models and startups are changing the way goods are brought to market. This graphic explores some of the companies in some of the main stages of the supply chain that are flexing their muscles to disrupt, change, and give customers what they want when they want it.

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The New Businesses Tackling Supply Chain

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The routing guides published by retailers to govern freight carrier selection for their inbound transportation have been in place for decades and are still widely used by many retailers today. The form of that guide has remained largely unchanged over this period - a static sprea...

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Why Your Freight Routing Guide Is Obsolete

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In the beginnings of Convey (formerly Pivot Freight), we needed a stable development environment where we could quickly add new features and test code. We outline the methodologies we used to setup Vagrant in an isolated environment, either locally or hosted in the cloud.

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Setting Up Personal PHP/PostgreSQL Dev Environment With Vagrant

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It is peak season again for retailers. This time of year brings excitement of acquiring new customers, delighting existing customers, and hopefully making a big splash for the brand. Convey analyzed a large set of data from the past holiday season and found some relevant insights.

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Ecommerce Fulfillment Strategies for Peak Season

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Jason Seats has been the face of the Austin and San Antonio Techstars programs for about four years. Now, he’s stepping down from his role as managing director and handing the reins to Amos Schwartzfarb. Seats now focuses on his role as a partner in Techstars’ $150 million venture capital fund.

Austin Inno put a few questions to Seats via email about his new role, some of Techstars’ recent investments and the leaner times that are likely to come to the startup and venture capital ecosystems in Austin.

Let’s jump right in.

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Q&A with Techstars’ Jason Seats

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I love thinking about the omni-channel shopping journey, the future of in-store technology, predictive analytics, personalization and all the other compelling new areas of technology that make this an era where we will see retail radically transformed. My latest love in the techn...

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Why Brilliant Retailers are Recognizing Freight as the New Competitive...

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Convey, formerly Pivot Freight, the platform automating inbound supplier transportation for some of the world’s leading retailers and manufacturers, announced the appointment of Chris Richter as VP Revenue and Olivier Modica as VP Engineering. Both of these executives have deep and successful track records building companies through early growth stages.

Chris Richter Olivier Modica

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Convey Builds out Leadership Team

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Logistics is the prime example of a changing industry – colossal, ripe for disruption and utterly opaque. And it’s about to get hit by a freight train of innovation. Check out Convey’s feature (formerly Pivot Freight) in the Ultimate Logistics Startup List.

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The Ultimate Logistics Startup List (2015)

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Using SSH private/public keys is one of the better ways to limit and secure access to your hosts. The downside is that accessing those hosts can become tedious and repetitive.

But thankfully there is a better way: the SSH config file.

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Using the SSH Config File to Simplify SSH Access

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At Convey, our vision is to have every shipment in the world captured and analyzed by our platform, enabling a fully transparent, dynamic transportation ecosystem and becoming the network hub for global in-transit shipment visibility and control.

We do this by building cloud-based products focused on visibility and control:
Visibility: identify immediate opportunities by visualizing the entire in-transit supply chain, across carriers, suppliers and modes.
Control: restore control of a burgeoning supplier network through an elegant shipping platform that uses algorithmic decisioning for all inbound, drop ship and returns.

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Introducing the “Beer and Dev Blog”

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We sat down with Rob Taylor, one of the Techstars mentors in Austin, to talk about his experience being an entrepreneur, moving to Austin and mentoring startups. He recently decided to join one of the Techstars companies, Convey (formerly Pivot Freight), as their CEO.

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TechStars Mentor Becomes CEO of a TechStars Company

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Investors increased their bets on Austin technology companies in 2014, funding 115 startups and buying up 31. In total, over $993 million was invested and over $437 million was spent on tech companies. Those funding totals increased 123 percent over 2013.

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Austin Tech Just Had One of Its Best Years Ever

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Convey, formerly Pivot Freight Inc., has enlisted Rob Taylor as CEO. Taylor met the Convey founders while serving as a mentor in the Techstars incubator program in Austin. Convey, which was founded in 2013 developed a rate comparison engine for freight shipping.

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Convey names new CEO

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Now in its second year, TechStars Austin’s accelerator program definitely managed to top itself with the latest batch of graduating startups presenting at yesterday’s demo day event. This year’s crop included companies focused on homemade beer brewing, truly painless tax return filing, and an algorithm that makes shopping for clothes enjoyable for men.

Check out VentureBeat’s roundup of the 11 startups that presented at TechStars Austin’s 2014 demo day.

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Meet the 11 ambitious startups from TechStars 2014 demo day

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Convey, formerly Pivot Freight, a Phoenix-based rate comparison engine for freight shipping, is the first Arizona company to participate in Techstars Austin, a three-month accelerator program.

Dan Bebout, Pivot Freight’s CEO and co-founder, said the company is “very honored” to be part of the competitive program, which has an acceptance rate of less than 1 percent. Pivot Freight is one of 11 startups accepted into Techstars' second program. More than 1,500 applied.

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Phoenix startup Pivot Freight first to join Techstars Austin accelerat...

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Convey (formerly Pivot Freight) is proud to announce that we have been accepted into the Techstars Austin 2014 class along with 10 other brilliant companies. 1,500 applicants applied for these 11 spots, and acceptance into the program provides funding, mentor driven feedback as well as some unbelievable perks.

Pivot Freight Techstars Austin 2014

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Techstars in Austin 2014

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11 companies comprise the latest class of Techstars Austin. More than 1,500 startups applied for this year’s class. The program gives each startup $18,000 in seed funding, provides office space, and offers a $100,000 convertible note.

TechStars Venture Capital

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Techstars Austin Debuts Second Class of Startups for 3-Month Program

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If you have spent any time in the freight industry, you have most likely heard the words “logistics” and “party” thrown around with various numbers attached. They represent the various layers moving outwards from the original source of the freight. So, where does Pivot fit into this logistics party?

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The Golden Spiral

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Within the LTL industry, the specific class assigned to a commodity is most often a topic open to much scrutiny and debate. The simple idea was to choose one class that averaged all items shipped so that the price was fair for both shipper and carrier. This was the beginning of the FAK or Freight All Kinds.

As we weigh the pros and cons of FAK, find out if it is a good solution for your company.

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FAK – Freight All Kinds: Revealed

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If you are a small to medium sized business working with a freight broker, then you have seen the phenomenon of buying power first hand. Take a look at the factors outlined and give your freight an unbiased assessment.

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Mastery of a Lost Art – The RFP

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I find it is always exciting to hear about the inspiration behind a company’s name. The naming of a company is a very personal and challenging experience for an owner. There is a lot of pressure to gift the perfect name to your creation to give it a fighting chance out of the s...

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What’s in Our Name

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