Due to COVID-19, digital eCommerce has leapfrogged expectations by two years — in two years from now eCommerce volume will double. Already, we’ve seen a 25% increase in eCommerce, and a 40% increase in new shoppers, and new behaviors such as the adoption of BOPIS (BOPIS stands for Buy Online, Pick-Up In Store). In this environment of disruption, the delivery experience has become even more critical. Speed, reliability, cost, and transparency throughout the customer journey will all be key for retailers to win hearts and minds of shoppers.
In this on-demand webinar, ‘Communication, Convenience, & Compassion: The Keys To Success In A Post COVID-19 World,’ hosted by Convey’s Chief Growth Officer, learn how shopper expectations have changed during COVID-19, how to mitigate the strain of transportation costs, and why the delivery experience affects the entire eCommerce customer journey.
This webinar was originally presented at Kustomer’s Annual Summit. Watch the video below: