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WEBINAR: Can Delivery Exceptions Be Turned Into Opportunities?

Grove Collaborative’s operations challenge: As the business scales, can it cut cost-to-serve without sacrificing stellar customer experience? The answer is yes.

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Grove Collaborative is on a mission to change the way consumers buy cleaning products. As the fast-growing, online brand scales, it strives to inspire loyalty by making customer service its differentiator — and win over shoppers from Amazon.

In this webinar, learn how the experts at Grove Collaborative:

Reduced response time for WISMO calls by 77%
Increased NPS by 9.4%
Saved $65 per damaged shipment

Listen to the webinars, and get ideas about how your brand can save costs in last mile delivery while creating outstanding customer experiences.

Moderator: Jenny Bebout

Cofounder and Director of Product, Convey

John DeVierno

Head of Customer Happiness, Grove Collaborative

Marissa Merrigan

Team Lead, Grove Collaborative