Video

WEBINAR: Can Delivery Exceptions Be Turned Into Opportunities?

Grove Collaborative’s operations challenge: As the business scales, can it cut cost-to-serve without sacrificing stellar customer experience? The answer is yes.

Grove Collaborative is on a mission to change the way consumers buy cleaning products. As the fast-growing, online brand scales, it strives to inspire loyalty by making customer service its differentiator — and win over shoppers from Amazon.

In this webinar, learn how the experts at Grove Collaborative:

  • Reduced response time for WISMO calls by 77%
  • Increased NPS by 9.4%
  • Saved $65 per damaged shipment

Listen to the webinars, and get ideas about how your brand can save costs in last mile delivery while creating outstanding customer experiences.

Moderator: Jenny Bebout
Cofounder and Director of Product, Convey
John DeVierno
Head of Customer Happiness, Grove Collaborative
Marissa Merrigan
Team Lead, Grove Collaborative