News Article

UncommonGoods Takes Proactive Steps To Meet Delivery Date Promises

UncommonGoods takes steps to deal with late deliveries well ahead of the holiday season

Late deliveries are the classic lose-lose for both retailers and their customers. They are particularly painful during the holiday season, when the calendar creates a drop-dead deadline and shipping volumes balloon.

UncommonGoods took steps to deal with this challenge well ahead of the holiday season. For Father’s Day 2017, the retailer used a delivery intelligence platform from Convey to proactively identify shipments that were going to miss their promised delivery dates — days ahead of the actual deadline. UncommonGoods used this information to expedite new shipments guaranteed to arrive at their destinations on time. Meanwhile, existing in-transit shipments were intercepted by the carrier and returned to the warehouse.

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