News Article

Truckers take note: Proactive delivery becoming key for consumers

A new survey of retail customer shipment expectations finds price and “promise-by” dates are becoming more critical.

A new survey of retail customer shipment expectations finds price “promise-by” dates, and proactive delivery are becoming more critical.

Now, according to a new survey of 1,500 shoppers by cloud-based delivery management platform provider Convey, that “free yet faster” demand is sharpening further into what the company calls “proactive delivery,” whereby consumers expect the shippers – not the carriers, surprisingly – of their goods to be more directly engaged regarding transportation issues; especially in terms of compensation when there are problems.

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