A new survey of retail customer shipment expectations finds price “promise-by” dates, and proactive delivery are becoming more critical.
Now, according to a new survey of 1,500 shoppers by cloud-based delivery management platform provider Convey, that “free yet faster” demand is sharpening further into what the company calls “proactive delivery,” whereby consumers expect the shippers – not the carriers, surprisingly – of their goods to be more directly engaged regarding transportation issues; especially in terms of compensation when there are problems.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.