News Article

New Carrier Portal for Proactive Transportation Case Management

Contextual views, multi-party collaboration and rich documentation provide faster time to resolution for distressed deliveries.

Convey, the leading active delivery management platform, today announced the addition of powerful new transportation case management features to its Engage product that provide critical context around distressed shipments, and improve workflows for shipper-carrier collaboration and expedited issue resolution.

Exception management only addresses discreet delivery issues within a single shipment — such as a schedule change, incorrect address, damaged or cancelled item. For many organizations, managing exceptions on a global scale can be a costly, inefficient and error-prone process — involving thousands of emails, phone calls and spreadsheets exchanged between shippers and carriers. Convey’s transportation case management solution builds upon its proven exception management capabilities, further streamlining the workflows involved with resolving transportation issues.

Unlike exceptions where the reported status does not always represent the evolving state of an incident, cases enable users to manage ongoing progress separate from current shipment standing. This includes the ability to create a case where no issue had previously been flagged, or to manage larger incidents that may impact multiple shipments — such as a trailer fire resulting in numerous damaged shipments in need of disposition. Cases can be opened, managed and resolved entirely independent of the exception lifecycle. In addition, multi-party, real-time collaboration allows actions to be assigned between shippers and carriers and documents such as images and PDFs to be attached to case records.

In early beta testing, shipment exceptions processed through Convey’s case management solution were resolved 4X faster than those that weren’t, and required an average of only four touchpoints to resolve. Today, more than 22,000 exceptions are managed through Convey’s platform each day.

This news article originally appeared in The Houston Business Journal on May 15, 2018. Click here to read the rest of the article, or for more information on Convey’s case management solution for shippers and carriers, visit: