Shoptalk covers the rapid evolution of how consumers discover, shop and buy — from new technologies and business models to the latest trends in consumer behaviors, preferences and expectations.
We are excited to join established retailers and brands, startups, tech companies, investors, and analysts at the Shoptalk 2018 in Las Vegas to discuss the latest trends and solutions in fulfillment, delivery, and customer engagement. If you would like to meet up with us at the conference, please fill in the form to the right.
With so many great events to choose from this year, please check out our top sessions below for Shoptalk 2018!
Day 1 | March 18
International Welcome Brunch Q&A
Kick off the event at the welcome reception where you can connect with us
Session 1: Interactive Q&A with Professors from the Wharton School
Speakers: Barbara Kahn, Patty & Jay H. Baker Professor of Marketing (The Wharton School); Pete Fader, Frances & Pei-Yuan Chia Professor, Professor of Marketing (The Wharton School); Krystina Gustafson, Content Director, (Shoptalk)
2:00 PM Track Room 2
Wharton is taking us back to school in this Q&A! Join Barbara, Pete, and Krystina as they discuss the growth of retail giants, recent shifts and customer expectations, and how companies can even begin to compete.
Session 2: Retailer-Startup Relationships
Speakers: Ruth Crowley, VP of Customer Experience Design (Lowe’s); Maggie Winter, Co-Founder & CEO (AYR); Kevin Lavelle, Founder & CEO (Mizzen+Main); Ben Sun, Co-Founder & General Partner, (Primary Venture Partners)
2:45 PM Track Room 1
In this session, Lowe’s, AYR, and Mizzen+Main provide case studies how interaction with larger brands as a start-up has increased recognition for all, and they also discuss using technology from start-ups to stay ahead of retail trends.
Keynote: Anytime, Anywhere
Speakers: Brian Cornell, CEO (Target); Bill Smith, Founder & CEO (Shipt); Oliver Chen, Managing Director (Cowen and Company)
5:35 PM General Session Room
Day 1 Keynote
Speakers: Gianna Puerini, Vice President, Amazon Go (Amazon); Dilip Kumar, Vice President of Technology, Amazon Go and Amazon Books (Amazon); Jeffrey Dastin, Technology Correspondent (Reuters News)
5:55 PM General Session Room
Day 2 | March 19
Engaging Customer Experience: Delighting Customers Through Personal Interactions
Speakers: Helen Vaid, Chief Customer Officer (Pizza Hut), Mary Beth Laughton, EVP, Omni-Retail (Sephora), Melissa Gonzalez, Founder & CEO (The Lionesque Group & Field-Test)
Interviewer: Rebecca Kaden, General Partner (Union Square Ventures)
9:45 AM Track Room 4
As online shopping becomes more popular than ever, Helen, Mary Beth, and Melissa discuss how their companies have adapted: through personalization. These companies are crossing over from the physical world into the digital space to meet their customers.
Keynote: Ulta Beauty: Imagining the Possibilities
Speaker: Mary Dillon, CEO (Ulta)
10:45 General Session Room
The Investment Perspective: Trends Shaping the Future of Retail
Speakers: Billy May, CEO (Sur La Table), Ken Worzel, President, nordstrom.com (Nordstrom), Carrie Ask, EVP & President, Global Retail (Levi Strauss & Co.)
Moderator: Gilbert W. Harrison, Founder & Chairman Emeritus, Financo, Chairman (Harrison Group, Inc.)
5: 15 PM Track Room 3
On the heels of the best holiday season in years, we’ll hear from three retailers who are successfully navigating new changes in consumer behavior about their strategies and outlook for the industry, especially as Millennials become the focus of eCommerce consumption.
Day 3 | March 20
Shifting eCommerce Trends and Technologies
Track Keynote: Leaders at Global Brands on the Future of eCommerce
Speakers: Marc Rosen, EVP & President of Globasl eCommerce (Levi Strauss & Co.) and Charlie Cole, Chief eCommerce Officer (Samsonite)
Interviewers: Jason Del Rey, Senior Editor (Levi Strauss & Co.) and Sarah Nassauer, Reporter (The Wall Street Journal)
9:45 AM Track Room 1
E-commerce leaders must ensure their offerings resonate with different types of shoppers and constantly assess which technologies are key to exceptional customer experiences. In this session, leaders from Levi Strauss & Co., Samsonite, and The Wall Street Journal will discuss what to look for in emerging technology, and how it can help them to connect data silos.
Speakers: Marc Lore, President & CEO of Walmart E-commerce US (Walmart); Andy Dunn, Founder & CEO, Bonobos and SVP, Digital Consumer Brands (Walmart)
11:30 AM General Session Room
Innovations in Delivery, Pickup and Logistics: Innovations in Next- and Same-Day Delivery
Speakers: Nilam Ganenthiran, Chief Business Officer (Instacart); Thomas Parkinson, Co-Founder (Peapod); John Tabis, Founder & CEO (The Bouqs Company)
Interviewer: Jenny Lefcourt, General Partner (Freestyle Capital)
3:45 PM Track Room 5
Last-mile fulfillment continues to be one of the most rapidly evolving aspects of the retail supply chain. In this session, leading retailers and startups will discuss their ongoing investments in technology, people and partnerships to improve last-mile infrastructure.
Innovations in Delivery, Pickup and Logistics
Track Keynote: Cutting-Edge Logistics and Delivery Innovation
Speakers: Dr. Hui Cheng, Head of JDX Silicon Valley Research Center (JD.com), Jason Johnson, Co-Founder & CEO (August Home), Daphne Carmeli, Founder & CEO (Deliv)
5:15 PM Track Room 5
As consumer experience grows more and more important in the last mile, this session will showcase two companies pioneering new warehouse technologies, logistics models and delivery methods to lower costs, boost efficiencies and ultimately improve the customer experience. If you’re thinking about drones and robots right now — you’re right!
Day 4 | March 21
Speakers: Jan Pederson, Chief Scientist, AI (eBay) and Scott Cutler, SVP, Americas (eBay)
9:15 AM General Session Room
Keynote Session: Legacy Retailers: Thriving in an Omni Channel World
Speaker: David Jaffe, Chairman & CEO (Ascena Retail Group, Inc.)
9:35 AM General Session Room
Deep Dive: Innovations in the Supply Chain
Track Keynote: Startups Transforming Supply Chain and Logistics
Speakers: Ryan Peterson, Founder & CEO (Flexport) and Tobin Moore, Co-Founder & CEO (Optoro)
Emcee: Sonal Gandhi, VP, Content Strategy (Shoptalk)
10:20 AM Track Room 2
Due to the complex nature of the supply chain, there’s a lot of decision-making involved — naturally. As a result, managing and tracking inventory remains challenging for almost every brand and retailer. In this session, we’ll hear from two well-funded, groundbreaking startups that are using technology to optimize these operations, and they will discuss their process to finding the perfect solution.
Track Keynote: New Transportation Technologies
Speakers:Dan Lewis, Co- Founder & CEO, Convoy; Carl W. Asmus, President of FedEx Cross Border, FedEx; Priya Anand, Reporter, The Information (Interviewer)
11:05 AM Track Room 2
Join this session to hear two logistics companies discuss today’s changing carrier landscape. As technology improves, FedEx and Convoy discuss the resources available to retailers to manage complex tasks and optimize delivery.