• Configurable Business Rules. Take control of the customer delivery experience by prioritizing, escalating and triggering action as issues occur.
• Task & Queue Management. Assign distressed shipments to individuals or teams for resolution.
• Real-Time Collaboration. Communicate efficiently and effectively with internal team members, carriers and shoppers all within a single, simple interface.
• Proactive Customer Communication. Keep shoppers up to date and allow customers to initiate conversations through their preferred channels.

“With thousands of shipments in-flight at any point in time and the details around those orders living in many disparate systems across our organization, it can be difficult to figure out which ones need our immediate attention,” said Kevin Scott, Logistics Manager, Build.com. “Convey’s Engage solution will give our team all the information we need to go from reactive to proactive while also providing us with the tools to communicate with all relevant parties within the same view.”

“Rising consumer expectations and competition from leaders like Amazon, has led retailers to an increased focus on the customer delivery experience,” said Rob Taylor, CEO, Convey. “Engage was created with the purpose of giving retailers an enhanced path to creating the necessary collaboration between retailer teams and proactive communication with shoppers to ensure smooth delivery experiences.”