“When it comes to good customer delivery, shoppers have many expectations in today’s retail landscape. However, retailers are missing the mark in providing a good customer experience. Shoppers want the shopping experience to be easier, they want it personalized with loyalty rewards, proactive communication while still preferring digital methods.”
“Convey, a logistics software company focusing on large item delivery, recently shared their findings around why final mile experiences are becoming increasingly important to to e-commerce shoppers. According to Convey, while 60% of shoppers agree that the delivery experience is the most important factor when deciding to shop with a retailer, only 11% say delivery experience is the strength of retailers today.”
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