News Article

What Shoppers Want With Good Customer Delivery

When it comes to customer delivery, shoppers have many expectations in today’s retail landscape

“When it comes to good customer delivery, shoppers have many expectations in today’s retail landscape.  However, retailers are missing the mark in providing a good customer experience. Shoppers want the shopping experience to be easier, they want it personalized with loyalty rewards, proactive communication while still preferring digital methods.”

“Convey, a logistics software company focusing on large item delivery, recently shared their findings around why final mile experiences are becoming increasingly important to to e-commerce shoppers. According to Convey, while 60% of shoppers agree that the delivery experience is the most important factor when deciding to shop with a retailer, only 11% say delivery experience is the strength of retailers today.”