How did shoppers react to their holiday delivery experience in 2016, and what were the weak and strong spots for retailers? What kind of complaints did they have, and what areas do retailers need to shore up to improve their performance in 2017?

To help understand this important area better, Convey has put together an infographic with data pulled from various sources. It details holiday 2016 delivery consumer sentiment on how their deliveries turned out, who gets the blame when things go wrong (hint: it’s hardly ever the carrier) and tips for making this year a better overall customer experience on the back end.