Delivery Digest: September 2016

September’s edition of the Delivery Digest includes commentary in Chain Store Age around the recent UPS shipping price rate hikes and what that means for retailers heading into the holidays, a new report from RSR, and new research from Internet Retailer on how fast delivery impacts top retailers.

Multichannel Merchant Logo

Improve Your Customer’s Holiday Delivery Experience By Shifting Into High Gear For The Final Mile

It’s time to fine-tune your 2016 holiday operations and improve the customer experience across the board. There are some problems that will just have to wait until after the holiday season to address, but you can address poor delivery experiences and produce dramatically improved results and customer satisfaction in that area in the next few weeks.

Read the Article
CSA retailer expands shipping infrastructure

Commentary: UPS Shipping Price Rate Hikes

On Sept. 1, UPS announced that effective Dec. 26, 2016, the UPS U.S. Ground service daily rate will increase by an average net 4.9%. Additionally, UPS Freight announced an average net 4.9% general rate increase effective Sept. 19, 2016. The most important part of this story isn’t that rates are rising. This move comes as no surprise, given that carriers are feeling the stress of rapid ecommerce sales growth. Rather, the larger issue is that retailers need to become more effective at managing a larger network of carriers to save money, offer customers more options, and deliver a better customer experience.

Read the Article
Innovative Retail Technologies

New RSR Report Investigates The State of Retail in 2016

Poised for transition, retail must adjust to keep shoppers happy. According to RSR Research, retail stores have a problem. With the 21stcentury is nearly 1/5th over, today’s stores are still basically the same as they were at the turn of the century. Meanwhile, leaps and bounds have been made in the online realm to make that shopping experience more interesting and, just as importantly: more convenient.

Read the Article
Internet Retailer Logo

Top E-Retailers Deliver the Goods Faster

Retailers are accelerating web delivery times to keep up with Amazon, which promises free two-day delivery on millions of products to an estimated 63 million Prime customers in the U.S. When it comes to delivery times, U.S. retailers are playing a catch-up with leading online merchant Inc., which captured 33% of U.S. online retail sales in 2015, up from 25% in 2012. Top U.S. retailers are making strides, at least when it comes to shipping online orders, a new Internet Retailer study finds.

Read the Article

How E-Commerce is Improving Delivery and Personalization for Even More Convenience

Over the past 15 years, e-commerce technology has come a long way in making online shopping easy and convenient. Using a phone, tablet or computer, consumers can now shop for wedding dresses in their pajamas, Christmas presents on the train, or even a house from 1,000 miles away. However, that convenience comes with a trade-off, moving away from immediate satisfaction (i.e. opening a new gadget the moment you buy it) and any feeling of personalization in shopping.

Read the Article