Austin, TEXAS – June 25, 2018 – Convey, today announced it has been named to the SDCE 100, the Supply & Demand Chain Executive magazine annual list of great supply chain projects, for its work with online retailer UncommonGoods.
This is the second consecutive year Convey has been named to the SDCE 100, which spotlights successful and innovative projects that deliver bottom-line value to enterprises across the range of supply chain functions. Last year the company was recognized for its work with online home improvement retailer Build.com.
“First and foremost, we want to congratulate the winners of this year’s Top 100 for their successful and innovative projects, which serve as models to companies of all sizes what is achievable in their supply chains,” says John Yuva, editor for Supply & Demand Chain Executive. “Regardless of company size, these projects are best-in-class examples of the types of efficiencies and bottom-line results that supply chain executives should be striving toward in their own operations. Our 2018 winners provide a roadmap for how to get there.”
Convey’s work with UncommonGoods was recognized for providing a customer experience with full visibility into real-time package delivery status, especially around spikes in holiday orders.
“We’re extremely proud of the work we do to help retailers like UncommonGoods meet or exceed expectations, and keep their customer promises,” -Dan Bebout, VP of Customer Success at Convey
For Father’s Day 2017, the UncommonGoods team used Convey data to proactively identify shipments that would miss their promised delivery date – days ahead of the actual Father’s Day deadline. This gave them the time and information necessary to expedite new shipments guaranteed to meet their destination by that Sunday. Convey also helped the company optimize its customer service rep onboarding process by reducing system complexity, enabling them to use a single system with standardized exceptions across multiple carrier websites and languages.
“We’re extremely proud of the work we do to help retailers like UncommonGoods meet or exceed expectations, and keep their customer promises,” said Dan Bebout, co-founder and vice president of customer success at Convey. “Being named to the SDCE 100 is an honor, and validates the importance of providing a positive last-mile delivery experience in developing a loyal and lasting customer relationship.”
About Supply & Demand Chain Executive
Supply & Demand Chain Executive is the executive’s user manual for successful supply and demand chain transformation, utilizing hard-hitting analysis, viewpoints and unbiased case studies to steer executives and supply management professionals through the complicated, yet critical, world of supply and demand chain enablement to gain competitive advantage. Visit us on the web at www.SDCExec.com.
Convey enables retailers to take control of the customer delivery experience. We provide the experience shoppers demand and the efficiency retailers require. Our cloud-based platform aggregates and normalizes disparate data across carrier, retailer and customer systems, giving retailers the insights they need to make smarter decisions and the tools required to take action to improve the customer experience. From parcel to freight and cart to door, Convey helps the world’s largest retailers reduce costs, improve visibility and transform the delivery experience into their next competitive advantage. Founded in 2013, Convey is based in Austin, Texas. Learn more at: www.getconvey.com.