News Article

Retailers Call for Better Customer Service in Last-Mile Delivery

Survey shows need for improved customer communication, delivery rerouting, data sharing on in-transit shipments.

A survey of 200 retail supply chain professionals was commissioned by logistics software firm Convey and conducted by supply chain and logistics business intelligence event management company eyefortransport Ltd. (EFT). 56% said that CX measurement is key to their operational decisions.

Retailers are calling for better customer experience of last-mile parcel delivery, but their current technologies are not addressing that need. The survey shows needs for improved customer communication, delivery rerouting, and data sharing on in-transit shipments.