Research

Communication, Commitment, & Control: The Modern Customer Delivery Imperative

New customer surveys reveal what shoppers expect from delivery both during the holidays and the rest of the year.

Despite the well-known costs of poor delivery, most retailers still fail to impress when it comes to the final mile. In fact, the majority of shoppers (58.6%) report that retailers are mediocre at best. This sentiment is amplified during the holidays, a time when most retailers do the bulk of their business and when 32% of shoppers are more likely to blame the retailer for a failed delivery. We completed two surveys to identify the what, when, and how of shopper delivery expectations. Download the white paper to learn more.

Research Modern Customer Delivery Imperative