Research

The Perfect Order: Overcoming Roadblocks in Last Mile Delivery Experience

Learn what over 200 retail supply chain executives and analysts said about the exceeding customer expectations
Although it’s almost universal that supply chain leaders consider customer experience to be important, only 5% feel fully confident that their systems and technology can help them. In our newest report, EFT asked over 200 retail supply chain leaders what their top challenges were in meeting customer expectations, and how to solve them.

 

Download the report to learn:
  • The top challenge keeping supply chain leaders up at night
  • When to prioritize speed over cost in delivery
  • How 4 out of 10 supply chain leaders reduce delivery-related customer complaints
This research was completed independently by eft and was sponsored by Convey.