Research

Improving the Delivery Experience with Transparent Customer Communication

Download the report to learn how to manage customer expectations and increase loyalty, how consumers want to be kept in the loop, and how you can own the last-mile delivery experience this holiday season.

With customer expectations rising, merchants are turning to personalized customer delivery for their next competitive advantage. Personalizing the delivery experience requires knowledge of the order and customer history to map to the best method of delivery.

Download this Multichannel Merchant report on improving your customer’s delivery experience and learn how to manage customer expectations and increase loyalty, why consumers want to be kept in the loop regarding shipping and delivery dates, how you can own the last-mile delivery experience this holiday season, and more.