Research

Redefining Final Mile Delivery in the Age of the Customer

Download the report to learn what 200 retail supply chain executives had to say about the evolving role of the customer experience in their operations.
Key findings include:
  • Retailers understand the importance of customer experience
  • Current technologies are not addressing CX needs
  • Supply chain leaders are integrating customer experience into their operations
  • The desire to improve the CX is often at odds with traditional operational metrics
This research was completed independently by eft and was sponsored by Convey.