Research

Prepping for Peak: A Delivery Action Guide for Retail

Learn how to identify common exceptions, know when and how to react, and fill in a worksheet to personalize the action plan for your organization.

Last peak season, we found that 94% of consumers will blame a retailer for a poor delivery experience. This year, with holiday sales expected to soar to $682 billion and Amazon radically re-shaping the what shoppers expect from their delivery experience, it’s more important than ever to know when issues arise and what to do about them. Download the guide to learn how to identify common exceptions, find tips on how to communicate delivery issues with customers, and fill in a worksheet to personalize the action plan to your organization.