Research

Post-Pandemic eCommerce Playbook: Mitigate Customer Crises With Transparency and Communication

We surveyed 1,000 shoppers on their eCommerce shipping preferences during COVID-19. Download the eBook to learn their post-purchase preferences.

We all know that COVID-19 has completely up-ended the retail landscape, shuttering physical locations and causing eCommerce to skyrocket. But in a world when consumer expectations continue to grow around ‘fast and free delivery,’ will shoppers be more forgiving now that everyone is navigating in a world full of unknowns? 

In order to find the answer, we surveyed 1,000 shoppers to discover how COVID-19 has changed their post-purchase preferences, and which factors would make them continue to convert during this uncertain time. 

Read the research to learn:

  • Which factor will drive 75% of shoppers to press the ‘buy’ button
  • How 68% of shoppers want retailers to communicate with them
  • Why 70% of consumers will stop shopping with a retailer altogether