Research

Last Mile Delivery: What Shoppers Want and How to #SaveRetail

With never-ending news of major retail bankruptcies, the word “apocalypse” echoed across every media outlet this year. As brands aim to up-end major competition, growing costs, and ever-rising consumer demands, we asked over 1,500 consumers what each brand can do to help save retail.

Download the research to learn why:

  • 84% are unlikely to shop with a brand again after a poor last mile delivery experience
  • 98.1% of shoppers say that delivery impacts their brand loyalty
  • Shoppers are 41% more likely than last year to want self-service capabilities