News Article

Radicalizing Customer Support in a World Full of Service Nightmares

In the retail world, delays, damages, and goods simply not arriving at all top the list of customer complaints. These issues are never more frustrating than around the holidays.

Last month, Father’s Day gift givers placed orders with hundreds of retailers around the country. If you were a customer of online retailer UncommonGoods, you didn’t have to worry about missing your deadline. Rather than rely on customer service reps to field late shipment calls, the UncommonGoods team used data to proactively identify shipments that would miss their Father’s Day promise date.

Read more here.