News Article

Neiman Marcus Turns to Technology to Solve Exceptions

The stakes for the high-end retailer are rising as consumers grow more comfortable buying furnishings and other bulky home goods online

Neiman Marcus Group Ltd. is trying to remove the pain from growing online sales that trigger big, bulky items and high financial stakes for the retailer.

For Neiman, whose stores specialize in high-end home goods and designer furniture along with its other luxury brands, getting the goods to homes in a way that reflects the retailer’s high-end branding presents “continual challenges,” said Willis Weirich, the group’s senior vice president of supply chain and operations.

Mr. Weirich’s supply chain team collaborated with Neiman’s customer care group, using a cloud-based platform from Convey Software Inc. to track all of the retailer’s bulkiest, most complex deliveries to capture problems with enough time to correct them before the scheduled delivery date. Within 30 days of launching the software, Mr. Weirich said, Neiman Marcus had reduced its transit time to customers by 24%.

This article originally appeared in The Wall Street Journal. Read the rest of the article here.