Neiman Marcus Group Ltd. is trying to remove the pain from growing online sales that trigger big, bulky items and high financial stakes for the retailer.
For Neiman, whose stores specialize in high-end home goods and designer furniture along with its other luxury brands, getting the goods to homes in a way that reflects the retailer’s high-end branding presents “continual challenges,” said Willis Weirich, the group’s senior vice president of supply chain and operations.
Mr. Weirich’s supply chain team collaborated with Neiman’s customer care group, using a cloud-based platform from Convey Software Inc. to track all of the retailer’s bulkiest, most complex deliveries to capture problems with enough time to correct them before the scheduled delivery date. Within 30 days of launching the software, Mr. Weirich said, Neiman Marcus had reduced its transit time to customers by 24%.
This article originally appeared in The Wall Street Journal. Read the rest of the article here.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.