Convey Releases Improved Carrier Exception Management Tools
Convey, the leading active delivery management platform, today announced the availability of new and improved carrier scorecards and exception management tools for its customers. These capabilities provide shippers a comprehensive analysis of carrier delivery and transit issues — including performance at the individual carrier, service level and network level — with user interface capabilities that can be customized to prioritize the most important incidents.
Today’s shippers are held to increasingly higher standards of service, requiring them to continuously review and collaborate with carriers the optimize performance. Until now, self-reported carrier data has been the only way for shippers to stitch together performance metrics across disparate systems and providers. This data is often incomplete, outdated and disconnected from one carrier to another.
Convey’s real-time carrier performance reporting provides a single, aggregate view of carrier performance data, dynamically updated via API integration with more than 100 carrier systems. The solution also benchmarks individual carrier performance against other providers in the customer’s carrier network, using key metrics such as transit times, on-time delivery, and delivery against the promised-by date.
This article originally appeared in Morning Star. Read the rest of the article here.