Podcast

Proactive Support Delivers Results for UncommonGoods

Uncommon Goods is an online retailer of unique gifts and creative home decor that has never had a brick and mortar storefront, so their packages have to act as that storefront.

MC Halfpenny, Director of Operations, shares details about the support process at Uncommon Goods, the business benefits it has helped deliver, how to handle changing customer expectations when it comes to delivery, and offers advice for other retailers looking to improve the product delivery experience for its customers. One of the most important aspects of keeping their customers coming back, according to Halfpenny, is a positive customer delivery experience. Uncommon Goods has recently dedicated a lot of resources to their post-purchase experience which will allow them to give their customers the most up-to-date information specific to their package. Halfpenny summarizes how one of the most important tools that Uncommon Goods has used for order fulfillment and delivery is the tracking experience delivered by Convey.