Increased Control over Last Mile Improves Retail Customer Satisfaction

Listen to this short podcast, where EFT and Sucharita Kodali discuss what drives last mile consumer satisfaction and how leaders can make CX improvements

According to Forrester’s VP and Principal Analyst, Sucharita Kodali, the retail last mile creates a critical touchpoint for that can make or break customer experience (CX), and if not executed efficiently, can also drive up costs for retailers.

In this podcast, EFT and Forrester dive into how retailers can drive post-purchase cost savings, customer satisfaction, and loyalty. Learn as Kodali talks about what technologies retailers can leverage today to create outstanding last mile CX experiences, and what delivery of the future will look like.

Listen to the podcast below, and if you’re interested in learning more about the research behind the podcast, download our eBook behind the research: “The Perfect Order: Overcoming Roadblocks In Last Mile Delivery.”

Fill out the form to the right to download the eBook.
Sucharita Kodali, Forrester
Sucharita Kodali
Vice President and Principal Analyst, Forrester
This research was completed independently by eft and was sponsored by Convey.