Your Guide to NRF 2019: Retail’s Big Show

January 13-15, 2019 | Javits Center | New York, New York

NRF 2019

The NRF Big Show is back, and we’re excited to be attending NRF 2019 in New York City. With big speakers like Chip and Joanna Gaines, over 37,000 attendees, and every possible agenda topic to choose from, the goal this year will be to help retailers across the world to make a lasting impact over the long term.

We highlighted our sessions from the event below — sessions that highlight how retail leaders are quickly evolving last mile teams, processes, technologies in order to remain competitive.

Sunday, January 13

Keynote: Consumers Consciousness: Strategies for Relentless Focus on the Consumer

8:45 AM – 9:15 AM
Main Stage | Qualtrics Theatre, Level 1
Speakers: Stephanie Mehta, Editor-in-Chief (Fast Company); Jamie Nordstrom, President of Stores (Nordstrom)

As a retailer, how do you bring your customer experience to life? Learn how Jamie Nordstrom supports and serves his customers, no matter how they choose to shop.

Navigating Essential Year-Round Peak Planning Moments

9:15 AM – 9:45 AM
Stage 5 | EXPO Hall, Level 3
Track: Exhibitor Big Ideas

Speakers: Justin Cramer, Global Project Management Director and Co-Founder (Proship); Adam Kline, Senior Director of Product Management

As online holiday shopping increases exponentially each year, peak planning is crucial. Join ProShip’s Co-founder, Justin Cramer, and Adam Cline, Senior Director of Product Management at Manhattan Associates, as they guide retailers in key planning moments.

Pushing the Boundaries of Retail

10:45 AM – 11:30 AM
Stage 1, EXPO Hall, Level 1
Track: Operational
Panel: Sarah Halzack, Retail columnist (Bloomberg); Josh Luber, CEO and Co-Founder (StockX); (Clover Food Lab)

With today’s tech-savvy consumers, how can retailers embrace change and create a recipe for long-term success? In this session, Bloomberg’s Sarah Halzack will discuss online shopper loyalty, along with panelists from StockX and Clover Food Lab.

The Two Technology Leaders behind Walmart’s Digital Transformation

10:45 AM – 11:30 AM
Feature Stage, Hall E, Level 1
Panel: Sara Castellanos, Reporter, CIO Journal (Wall Street Journal); Clay Johnson, Executive Vice President and Enterprise Chief Information Officer (Walmart); Jeremy King, Executive Vice President and Chief Technology Officer (Walmart)

Walmart is shaping the world of technology in a world of digital-first consumers. From the inside-out, the company has empowered both customers and employees through technology, as it has bridged the digital and physical shopping worlds. Learn how Walmart has grown and shaped its online strategy to match the needs and demands of its shoppers.

A Long View on Logistics and the Future of Fulfillment

2:45 PM–3:15 PM
Innovation Stage, Level 4
Track: Operational
Panel: Andrew Lipsman, Principal Analyst, Retail and eCommerce (eMarketer); Brett Bonner, Vice President, Research and Development (Kroger); Bala Ganesh, Vice President, Corporate Engineering (UPS); David Hardiman-Evans, Senior Vice President, North America (Ocado Group)

Customer demands are rising, and it’s prompting retailers to explore new technologies. With so many new technologies like robotics, delivery drones, and self-driving vehicles, where does true opportunity lie? Learn how to assess which risks to take in your tech stack as you strategize for future quarters ahead.

Monday, January 14

Keynote: Impact at scale: Leading in prosperous Yet Uncertain Economic Times

8:30 AM –9:00 AM
Main Stage, Qualtrics Theatre, Level 1
Panel: Steve Liesman, Senior Economics Reporter (CNBC); Kara Swisher Co-Founder and Editor-at-Large (Recode and New York Times); Janet L. Yellen, Former Chair, Board of Governors (Federal Reserve System)

With major policy shifts such as Brexit and tariffs rocking stock markets, how should retail react in light of the many challenges and opportunities presented by the current global socio-economic landscape? In this session, learn how to navigate privacy and technology challenges in 2019 and beyond.

The Connected World: Advances that will transform your life

10:30am –11:15am
Stage 2, EXPO Hall, Level 1
Speakers: Ken Nisch, Chairman (JGA); Jonathan Hall, Product & Brand Marketing Director, JennAir (Whirlpool); Shelly Ibach, President and CEO (Sleep Number); Tim Woods, General Manager (Autonomous Vehicle Alliance)

As our lives become more and more connected, brands are using smart technology to add meaningful value to consumers’ lives. Winning experiences are not just easy – they are effortless, personalized, and engaging. Hear from experts how connected technology platforms in sleep, home, and mobility are building fiercely loyal customer relationships by disrupting industries with purposeful and life-changing experiences.

Not tooling around – How Home Depot uses Tableau and Machine Learning for Vendor Accountability

11:45 AM –12:15 PM
Exhibitor Big Ideas, Stage 1, EXPO Hall, Level 1
Speakers: David Berry, Leader of Business Intelligence, Global Custom Commerce (The Home Depot); Chase Zieman, Director, Analytics of Global Custom Commerce (The Home Depot); Jeff Huckaby, Global Market Segment Director, Retail and Consumer Goods Tableau Software

Getting orders right the first time and produced/shipped on time is paramount to Home Depot customers. See how the company uses Tableau, as well as other technologies, to detect problem shipments before they occur, helping save production costs and improving customer satisfaction.

Product paradigm shift: Customer-centric merchandising in the age of data and decision agility

2:15 PM – 3:00 PM
Feature Stage, Hall E, Level 1
Speakers: Mark Chrystal, Chief Analytics Officer (rue21); Ann E. Joyce, Chief Customer Officer and EVP, Technology Supply Chain and Field Operations (Chicos FAS Inc.); Michael Gilbert, EVP, Product Development (Kohl’s); Greg Petro, CEO (First Insight)

Different generations have different customer needs. As headlines call out the need to change with the times, retailers must look inward — Rue21, Kohl’s, Chico’s and more give insights on how to focus on speed to market and customer needs within supply chain.

Retailer-shopper disconnects: How do we close the divide?

4:00 PM – 4:30 PM
Exhibitor Big Ideas, Stage 2, EXPO Hall, Level 1
Speakers: Cheryl Sullivan, Chief Marketing and Strategy Officer (Revionics); Apollo Whited
VP, Merchandising Services (Family Dollar); Brendan Witcher, VP and Principal Analyst, Digital Business Strategy (Forrester Research)

Shopper and retailer surveys continue to confirm that retailers are missing critical shopper and competitor signals – and risk losing loyalty through misguided pricing and promotions. Learn how companies like Family Dollar are using AI to and analytics to get ROI and customer adoption out of every stage in the customer journey.

Beyond the buzz: State of retail 2019

4:00pm –4:45pm
Main Stage, Qualtrics Theatre, Level 1
Speakers: Scott Galloway, Founder (Gartner L2); Kirsten Green, Founder and Managing Partner (Forerunner Ventures)

With headlines of the “Retail Apocalypse” behind us (hopefully), see what 2019 has in store for retailers. Kirsten Green, of Forerunner Ventures, and Scott Galloway, of Gartner L2 diagnose the winners and losers of 2018, and make their predictions for the new year.

Tuesday, January 15

Frictionless retail in the age of the “always on” consumer

10:15 AM –10:45 AM
Innovation Stage, Level 4
Speakers: John Frierson, President (Fred Segal) Ajay Kori, Co-Founder (UrbanStems); Scott Tannen, CEO (Boll and Branch); Stephane Wyper, SVP, New Commerce Partnerships and Commercialization (Mastercard); Mark Taylor, Managing Director, Global Lead Customer Engagement (Capgemini Invent)

When retailers must bridge the digital and physical worlds, they must be “always on” and connected to their consumers. Hear how companies like Boil & Branch and UrbanStems enabled their customers to manage the retail relationship on their own terms, and enhanced the entire shopping experience by reinforcing the social nature of shopping.

Retail reinvention: Disrupt yourself or be disrupted

2:45 PM – 3:15 PM
Main Stage, Qualtrics Theatre, Level 1
Speakers: Tina Sharkey, CEO and Co-Founder (Brandless); Neil Blumenthal, Co-Founder and Co-CEO (Warby Parker); Nicholas Goad, Partner and Managing Director (Boston Consulting Group)

This panel, made up of pioneers from Brandless and Away, will explore maturing new commerce models and their ability to disrupt themselves before being outflanked, as well as the hallmarks of companies that can deliver agility and scale once matured.

We’re looking forward to seeing you at the Big Show! If you would like to meet up at NRF 2019, please fill out the form to the right.