Convey, providers of the first enterprise platform focused exclusively on the end-to-end customer delivery experience, has announced the launch of its Engage product, an all-in-one logistics command center for managing in-transit shipments. Analysis across Convey’s client base have found as many as 8-12% of shipments will have a carrier-reported issue and roughly 25% of these issues are actionable.

Through Convey’s all-in-one command center Engage, retailers gain the ability to proactively solve these shipment issues before customers ask, ultimately saving the retailer money and improving the customer experience. By connecting all aspects of the delivery experience, retailers are able to understand, prioritize and solve issues as they happen.