Events

Your Guide to MetaPack’s Delivery Conference

February 26th, 2019 | Royal Lancaster Hotel | London, United Kingdom

Set in the heart of London, the Delivery Conference is back. Join us for an informative afternoon filled with a variety of perspectives on the most pressing logistics issues of today. With the BREXIT deadline looming on March 29, we’re eager to join transportation experts to talk about why meeting last mile customer expectations with delivery experience management is more important than ever during this pressing time. 

With speakers from companies like Amazon, FedEx, Doddle, and many more, there’s something for everyone. Check out these sessions to hear more about why a great last mile delivery experience matters now more than ever.

CX in the Last Mile – Why Delivery Matters

Mike Richmond, Chief Commercial Officer, Doddle
11:35-11:55

In today’s ultra-competitive ecommerce space, a retailer’s delivery proposition is becoming the defining characteristic of success. Discover how you can transform delivery from a necessary function into a memorable experience with the power to attract new customers, create differentiation, and win loyalty.

Putting Your Customer First with Seamless Same-Day Delivery

Sahil Sachdev, Head of Brand, Quiqup
12:25-12:45

In this session, Sahil will draw on his experience working with some of the world’s leading retailers to discuss why same-day delivery services are more important than ever to the customer experience.

Enhancing Customer Experience through Delivery: The Time Is Now

Patrick Gallagher, CEO City Sprint Group & Santosh Sahu, CEO On the dot
12:55-13:15

As retailers experience the worst Christmas in a decade, it’s becoming pivotal for stores to refine their online delivery proposition to drive sales. Join Patrick and Santosh as they discuss how changing customer expectations makes it essential that retailers offer on demand convenient delivery.

How to Set Up a Successful Final Mile Delivery Network?

Philippe Hemard, Founder of PHC, Former Amazon Logistics EU Vice President
14:30-14:45

In a world where customer convenience and speed of delivery keep increasing, it’s essential that companies establish their own final mile networks. This session covers the best ways to get started and the key factors for success.

The Evolving eCommerce Ecosystem

Carl Asmus, President and CEO, FedEx Cross Border
14:45-15:00

The global e-commerce ecosystem is rapidly changing, and e-tailers are looking for opportunities to meet market demands. In this session, we will discuss a variety of solutions needed to stay competitive within the e-commerce space and what it takes for e-tailers to grow their business internationally.

The Future is Now: Delivery in the Age of Amazon

Michael Weinberg, SVP Business Development, Bringg
14:45-15:00

Putting an effective delivery strategy in place is one of the most impactful steps you can take for your company. This session covers the crucial points you need to consider in order to build successful delivery operations, from choosing the delivery model that is right for your organization to improving visibility and control over third-party delivery providers.

The Changing Fundamentals of the Final Mile

Chaired by Duncan Licence, VP Product, MetaPack
Panelists: Shirley Rodrigues, Deputy Major for Environment & Energy, Greater London Authority; Ulrich Dehmer, Global Program Manager – TMS, Kuehne + Nagel; Daniel Rueda, CEO, Open Pricer; Doug MacGrain, Head of Logistics, Simba Sleep
16:00-16:30

This panel will consider how consumer demand, regulation and technology will fundamentally change the face of the final mile. The group will link recent technology and business model innovations with everyday practical advice for retailers and carriers.

Interested in meeting with us at The Delivery Conference this year? We hope to see you there! Be sure to fill out the form to the right, and check out the agenda for the show.