Now that we are officially a month into the new year, focus has shifted to 2017 trends and how to prepare for what’s to come. The next few months are filled with a flurry of delivery focused trade shows with leading trend-focused content on post-purchase communication, the changing role of logistics in the age of the customer, and strides towards achieving full-chain visibility. Check out this month’s biggest news.
Living Direct Improves Customer Experience and Returns Efficiency with Convey’s Delivery Platform
As an exclusively eCommerce home appliances retailer, Living Direct relies on superior customer experiences as a means to differentiate from the competition. Improving the customer experience is key to their goal of making shopping for large items online as easy as possible.Read the Case Study
2017 Retail Predictions
As the new year gets underway, it’s time to look forward to the changes and trends 2017 will bring. For retailers, that includes some new consumer behaviors in addition to the always-expected technological advances.Read the Article
Amazon’s aggressive warehouse and shipping strategy is paying off
Convenience is becoming more important to shoppers at a time when retail is increasingly shifting to e-commerce. And one reason Amazon.com Inc. is such a formidable competitor in the e-commerce space is its ability to fulfill even last-minute shipping needs with the efficiency shoppers increasingly crave.Read the Article