If you're looking for a show that brings together innovators and solutions for last mile operations challenges, Home Delivery World has it covered.
Be sure to check out our session during the show: Chris Richter, Convey's VP of Revenue, is joining Kim Ballewske, La-Z-Boy's Director of Distribution, to talk about achieving a balance between consumer communication and operations, and providing an ideal consumer experience.
With so many great sessions to see, we picked out our top 10 events for our ultimate Home Delivery World agenda.
Day 1 | April 18
Keynote: Purposeful innovation at Amazon
Speaker: Paul Misener, Vice President of Global Innovation Policy and Communications (Amazon.com)
In this session, discover the root of all of Amazon’s innovation: it’s customer-obsession. Paul Misener will go over how Amazon has sustainably carried out its mission while constantly doing research and creating new technologies, and he will focus on the growing difficulties of package fulfillment.
Panel: Consumer Communications vs Operations – Achieving a balance and Providing an Ideal Consumer Experience
Panelists: Kim Ballewske, Director of Distribution (La-Z-Boy Inc); Chris Richter, VP of Revenue (Convey)
11:45 AM, Freight Track
In logistics, how do you strike a balance between providing great consumer care and cost? Kim Ballewske and Chris Richter will dive into issues that plague home delivery, discussing potential action items and helpful technology that can create an ideal consumer experience.
Preparing your eCommerce network and fulfillment center for the final mile
Speakers: Luther Webb, Director, Operations & Solutions Development (Honeywell Intelligrated); Joe Chappell, Senior Manager, Distribution Center Design (The Home Depot)
12:15 PM, Supply Chain & Innovation Track
When it comes down to the last mile, all bets are off! Webb and Chappell will make sure their audience has an understanding of the challenges facing the last mile, and how companies should use metrics and new technologies to get to their goals.
Roundtable: Shipping decisions – Customer experience is critical to dictating shipping decisions
Moderator: Dennis Nicoski, Director, Strategy and Contracts, United States Postal Service
Cost Effectively Achieving Same-Day Delivery, Expanding it on a National Level
Jay Robinson, Logistics Manager (Casper)
2:55 PM Freight Track
When it comes to same-day delivery, can retailers add sustainably add white glove services that compliment their services? Can scheduling and speed balance with cost efficiency? Casper’s Jay Robinson will probe into these questions and discuss Casper’s same-day solutions.
Day 2 | April 19
Panel: Returns are viewed as a burden and a waste – how can we view them as an opportunity instead?
Moderator: Tony Sciarrotta, Executive Director, Reverse Logistics Association
Panelists: Joyce Cruts, Director of Supply Chain Operations (Acer Corporation); Dennis Cohen, Senior Director of Supply Chain (Aaron’s Inc); Chuck Johnston, COO (goTRG.com); Ryan Holden, Director of Returns and Repair (The Home Depot)
11:10 AM, Freight Track
Consumers view great returns as a necessity to a great customer experience, but do they have to be such a waste of money for retailers? Panelists will discuss how to grow long-term revenue with returns, realize maximum cost advantages, and how they have re-claimed individual costs on recycled returns.
Machine meets operations – Revealing a future where data analytics and smart contracts empower the supply chain
Speakers: John Paul, Professor (Georgia Tech Supply Chain & Logistics Institute); Tina Postel, Executive Director (Loaves and Fishes); Stephen Hill, CEO (Boxchain)
11:50 AM, Supply Chain & Innovation Track
Finding the Right Balance between Distribution Centers and Appropriate Carriers
Speaker: Scott Wohlrab, Senior Director of Fulfillment (Bodybuilding.com)
2:10 PM, Parcel Track
In this session, Scott will pose the question: What aspects are crucial to achieving delivery that’s both efficient and on-demand? He will dive into how to find the right distribution centers for your business and what factors might come into play when choosing the right carriers.
Panel: How are subscriptions navigating around logistical challenges while still maintaining their popularity?
Panelists: Rebecca Myers, Co-founder (Raw Spice Bar); Stefan Lewinger, Co-founder/CEO (Sock Fancy); Britta Fleck, President/Managing Director (Glossybox)
3:20 PM, Keynote
Evolve your subscription business by leveraging eCommerce and consistently reflecting consumer want
Speaker: Pooja Agarwal, VP of Operations (Birchbox)
4:00 PM, Keynote
You can find the full Home Delivery World agenda for 2018 here.
If you would like to meet up with us at the show, please fill out the form to the right.