Intelligent Fulfillment Platform

Convey’s Intelligent Fulfillment Platform provides retailers with an enterprise-grade, next-generation fulfillment solution. The platform draws on Convey’s expertise in artificial intelligence, big data analytics, retail, transportation and logistics to help retailers predict and adapt to changes in real-time, all while proactively communicating changes to customers.

Convey’s clients benefit from increased customer satisfaction and loyalty, while saving money on the logistical and operational costs related to poor delivery experiences.

Through this solution, retailers gain access to key fulfillment and delivery features including:

• Flexible and proactive final-mile appointment scheduling
• Large-item returns facilitation and management
• A customer service portal that includes tracking, communication history, shipment scheduling capabilities, and an exceptions management tool
• Enhanced delivery communications, via a hosted solution or API
• Personalized decisioning based on both qualitative and quantitative data about customers, orders, and carrier performance
• Unified cross-carrier reporting and analytics

“At Build.com delivering an exceptional customer experience is key,” said Kevin Scott, Logistics Manager, Build.com. “Convey’s Intelligent Fulfillment Platform has had an immediate impact on our supplier drop ship program, and the technology has helped us deliver a consistently positive experience while still reducing our freight spend by 20%.”

Results across Convey’s client base include:

• 11% average reduction in freight spend
• 22% reduction in average final-mile delivery time for large items
• 5x improved visibility into shipment exceptions

“At Living Direct we are always looking for new ways to differentiate,” said Jason Roussos, CMO, at Living Direct. “When we came across Convey’s Intelligent Fulfillment Platform it was obvious that it could have a significant impact on the experience we offer our customers. We are most excited about the opportunities we have to leverage Convey’s carrier intelligence to improve the experience both at checkout and beyond.”