Your Guide to eTail West 2019

The Convey team at eTail West

Mark your calendars—eTail West 2019 will be here before you know it! 

We all know that Amazon has set a high bar for consumers with fast and free shipping — we’re excited to talk to retailers about how they can get the insights and tools to manage costs, enable efficient transportation, and make their customers happier. We’re looking forward to elevating delivery experience management to the next level, so that your customers not only receive their purchases on time, but trust you to provide an optimal shipping experience.

Don’t miss out on a diverse lineup of speakers covering topics from revolutionizing retail experiences to succeeding in the digital realm. Here are just a few of sessions on last mile innovation that we’re excited about:

Wednesday, February 20th

Unlocking The Future Of Customer Engagement

Speaker: Greg Revelle, Chief Marketing Officer, Kohl’s
8:20am

Personalization is key to delivering a seamless shopping journey to Kohl’s customers. In this session, Greg Revelle will share an inside look at how Kohl’s empowers families to lead fulfilled lives through a personalization strategy that is driving traffic and customer conversion.

Customers First. Technology Second—Future Retail Innovations And The New Rules For Your Business

Speakers: Kedar Deshpande, VP of Technology & Marketing, Zappos Family of Companies;
Kobi Elbaz, VP & GM, Personal Systems, HP Americas;
Stefan Nandzik, VP of Marketing, Signifyd;
Ganesh Srivats, CEO, Moda Operandi
10:05am

Case Study Remix: Leveraging vs. Competing with Amazon

Bobby Lyons, CDO, Markwins Beauty Brands Inc.
3:00pm

Living Room Meet Fitting Room: Bridging the Gap Between Online & Offline Shopping

Speaker: Matthew Suraci, Head of Commercial, North America Klarna
4:45pm

Thursday, February 21

Shopper-First Retailing: What Shoppers Really Want — Based on Data, Not Opinions

Speaker: Heike Young, Director, Industry Strategy and Insights, Salesforce 
11:55am

Using Technology To Craft Unique And Personalized Retail Experiences

Speaker: Fernando Madeira, President, ipsy
12:15pm

As President of one of the leading beauty companies, ipsy’s Fernando Madeira will share insights into how his team is working to provide unique shopping experiences and increased product choice for each of its customers using technology.  

Panel Discussion: Overhauling Your Loyalty Program For Today’s Digital Customer

Speakers: Alicia Radabaugh, Director, eCommerce, MVMT Watches;
Joshua Margolis, VP Customer Journey, Caesars Entertainment;
Don Pillsbury, Head of Retention, Rothy’s;
Kate Jung, Director, Loyalty, Mobile and Partnership, EXPRESS;
Nick Dujnic, VP of Marketing, Liveintent
4:15pm

In God We Trust. All Others Must Bring Data

Speaker: Chris Clark, Co-founder & CTO, Grove Collaborative
4:40pm

Friday, February 22

Keynote: Who’s Behind Those Clicks? The Connected Customer On Their Digital Journey

Speaker: Kimberly Grabel, SVP of Marketing, Soma (A Chico’s FAS Brand)
11:00am

We hope to see you in Palm Springs soon! Join us for four transformative days of learning with the world’s top retailers. To schedule a meet-up with us, please fill out the form to the right.