Over the years, Amazon has experimented with innovative delivery models including lockers, robots, and drones to ship products faster. The e-commerce juggernaut has differentiated itself with superior logistics and, in the process, has heightened consumer expectations for the whole industry.
Online retailers can woo customers with compelling brands and engaging shopping experiences — complete with streamlined browsing and optimized checkout. Still, one bad delivery experience may drive a customer to a competitor that prioritizes fast, cheap, and reliable delivery.
In an increasingly competitive market, online retailers have sought out ways to act fast when a delivery issue is flagged.
Convey sits at the intersection of the retailer, 3rd party carrier, and the customer — bringing transparency to retailers’ complex logistics backend. Convey powers a more personal and customized delivery experience, including order tracking, delivery estimates, and return handling.