News Article

Delivery issues cost retailers more than $1.5 billion in lost revenue

A poor retail experience, especially those connected to delivery issues cost retailers big time this holiday season.

 Almost half (40%) of shoppers said delivery is the single most decisive factor in the shopping experience. Yet, delivery issues could cost retailers $333 million this holiday season, not including an additional $1.5 billion in potential lost revenue from shoppers who won’t return after a poor experience.
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