Delivery Digest: November 2017

'Tis the season for peak delivery

With shipping volume booming, we all know what time of year it is.  This month, headlines focused on how to take control of Black Friday and Cyber Monday.

Meanwhile, at Convey, we surveyed 3,000 consumers to learn what shoppers expect from delivery both during the holidays and the rest of the year.

Inside the Walmart vs. Amazon Battle over Black Friday

Walmart Stores and Amazon battled to capture spending over the holiday weekend, as the shifts that have upended the retail industry this year were on display: fewer people visited traditional stores on Thanksgiving and Black Friday while online purchases continued to surge.

Read to learn how each brand played to their strengths online and in stores this year.

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7 Lessons from Cyber Monday

Retailers brought in a record-shattering $6.6 billion this Cyber Monday. That sales figure is up 16.8% compared to last year and is projected to be the largest online shopping day in history. Retail Dive rounded up all of the biggest trends of the day — how and when consumers were shopping, what shoppers are expecting next, and what next year’s Cyber Monday could look like.

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Retailers to Online Shoppers: Be Patient with Delivery, Get Perks

Small brick-and-mortar businesses thrive off of the “shop local” experience. For e-commerce businesses, however, maintaining that experience is difficult when they’re trying to beat out giants like Wal-Mart or Amazon. My Total Retail outlines the steps that businesses will need to take in order to thrive this holiday season.

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Last-Mile Delivery Could Make or Break Retail Sales This Year

As consumers demand faster and more convenient package delivery, retailers will have to move more quickly to respond to last mile exceptions –$333 Million is at stake for retailers.

This holiday season, losses are projected to exceed $333 million due to shipping mishaps. A further $1.5 billion in future revenue could be lost as a result of consumer abandonment of sellers due to delivery issues.

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holiday wish list delivery expectations


Holiday Shipping Wish Lists for Shoppers

View The Infographic