News Article

Delivery Decisive Factor for 66% Online Shoppers in US

A survey titled "The Cost of Poor Delivery" found that 70.1% of consumers report they are unlikely to return after a poor delivery experience

“A consumer survey titled The Cost of Poor Delivery: Four Steps To Go from ‘Cost Centre’ To ‘Competitive Advantage, released by Convey, an American provider of the first enterprise solution focused exclusively on the end-to-end customer delivery experience, highlights how the delivery experience shapes consumers’ opinions about a retailer and the overall customer experience.”