News Article

Delivery a Big Part of Customer Experience, Reveals Survey

“More than half, 66 percent, of online consumers said the delivery experience is critical and that poor delivery could easily prompt them to hit another ecommerce retailer. While customers form a shopping opinion throughout the purchase experience, delivery is a “decisive” factor as 71 percent will take flight from an ecommerce site just after one disappointing experience, according to a Convey survey.” Continue reading