Newsletter

Delivery Digest: December 2016

2016 Year in Review

As we wrap up 2016 and prepare for 2017 we wanted to revisit the year in deliveries. How did retailers perform? What were consumers biggest demands? What can retailers do to prepare for next year? Check out this year’s biggest delivery stories.

Stylist helps man woman pick out clothes and adds personalization to her experience

RETAILER PERFORMANCE

It’s been an eventful year, from shipping rate hikes, to a spike in holiday delays, to the development of strategies for processing returns more efficiently. Check out these articles to see how well retailers did.

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delivery dates over cost and customer loyalty

SHOPPER DEMANDS

Shoppers are becoming more demanding of the delivery experience every year. From fast delivery, to greater order transparency, to more delivery options. This year’s studies revealed critical areas retailers should focus on in 2017.

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TIPS FOR 2017

The start of a new year means all new opportunities to improve the shopping experience. These articles will share tips to guard against shopper disappointment, tips to go from reactive to proactive, and ideas for how to improve delivery efficiency.

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 Trends how to guard against disappointment

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Holiday Delivery Trends: How to Guard Against Disappointment

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