News Article

Customer Experience Now a Top Priority in Supply Chain Operations

Only 3% say current systems “fully support efforts to improve the customer experience” while more than 66% report existing systems do nothing to improve customer experience.

While most retailers understand the importance of providing a consistently positive customer experience, many struggle with legacy technology that fails to address customer experience needs, according to a new study, Redefining Final Mile Delivery in the Age of the Customer, released on February 14.