“It draws on the company’s expertise in artificial intelligence, big data analytics, retail, transportation and logistics. The tool provides final-mile appointment scheduling; large-item returns facilitation and management; a customer-service portal that includes tracking, communication history, shipment scheduling and exceptions management; enhanced delivery communications via a hosted service or automated programming interface (API); personalized decisioning based on both qualitative and quantitative data about customers, orders and carrier performance, and unified cross-carrier reporting and analytics. Convey focuses on end-to-end customer deliveries.”
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