"An intangible benefit we didn't realize right away was the reduction in customer claims upon delivery. There were 'no surprises' during the implementation. Everything came together painlessly. That is almost unheard of during technology implementations. We are very NPS [Net Promoter Score] driven and we follow up on any NPS detractor. Without a doubt, our number-one complaint has been with delivery. People get angry when their products don't get there on time. The Convey solution provides automated, intelligent delivery choices that optimize the overall decision each time. The solution has helped get products to consumers faster through optimized shipping decision execution and extraordinary delivery communications."

Marshal Downey
Director of Direct Marketing, Build.com

“At Build.com delivering an exceptional customer experience is key. Convey’s platform has had an immediate impact on our supplier drop ship program, and the technology has helped us deliver a consistently positive experience while still reducing our freight spend by 20%. With thousands of shipments in-flight at any point in time and the details around those orders living in many disparate systems across our organization, it can be difficult to figure out which ones need our immediate attention. Convey’s Engage solution will give our team all the information we need to go from reactive to proactive while also providing us with the tools to communicate with all relevant parties within the same view."

Kevin Scott
Logistics Manager, Build.com

About Build.com

Build.com is the second largest online home improvement retailer, with a 1M+ product portfolio across nearly 400 suppliers. It sells bathroom, kitchen, and lighting hardware, appliances and other supplies. The company is headquartered in Chico, California.