News Article

Conquering The Last Mile: Build.com Cuts Costs, Delights Customers

Build.com not only significantly reduced per-shipment costs, the building products retailer also is improving speed of delivery and is receiving fewer customer complaints

“In recent conversations with retailers and other industry executives, the topic of “last mile” has consistently risen to the surface as a new retail battleground — one where every retailer can compete against Amazon’s fulfillment, delivery and returns offerings. It’s literally the last chance to satisfy the customer and the last interaction that can turn a good experience into a bad one.”