Austin, TEXAS – June 25, 2019 – Convey, Inc. today announced winning the Supply & Demand Chain Executive SDCE 100 Award for its work providing Delivery Experience Management (DEM) solutions to Bodybuilding.com that help the online retailer achieve impressive customer service outcomes.
This is the third consecutive year Convey has been named to the SDCE 100, which spotlights how supply chain solution and service providers help their customers and clients achieve supply chain excellence and prepare their supply chains for success. The company was previously recognized for its work with online home improvement retailer, Build.com, and online gift retailer, Uncommon Goods.
“Every year our list of submissions for the SDCE 100 continues to grow as more companies rely on the expertise of supply management for innovative decision-making. Our winners raise the bar for what is achievable in the supply chain,” says John R. Yuva, editor for Supply & Demand Chain Executive. “With a variety of company sizes and industry sectors represented, our Top 100 are leading examples for how to approach and solve supply chain challenges. Congratulations to our 2019 winners and the projects that delivered greater operational efficiencies and bottom-line results across the supply chain.”
Convey’s work with Bodybuilding.com was recognized for helping the online retailer balance the cost, speed, and customer demands of delivery, while being able to accurately track last mile shipments and communicate to customers.
“We are extremely proud of the work we do in Delivery Experience Management to help retailers like Bodybuilding.com meet or exceed delivery expectations, and keep customer promises.” -Dan Bebout, VP of Client Success
With more than 29 million monthly visitors, Bodybuilding.com is obsessive about its customers. The company has implemented a strategy of getting shipments to customers as efficiently as possible with distribution centers and a network of regional carriers that are same-day or next-day capable.
Through Convey, Bodybuilding.com now provides customers with automated in-transit delivery updates, enabling them to understand the latest delivery status, provide feedback on the experience, and expedite issue resolution. As a result, Bodybuilding.com has reduced “Where is my order?” (WISMO) calls by 27%, improved on-time delivery by 4.5%, and can now solve customer exceptions within 1 day, on average.
“We are extremely proud of the work we do in Delivery Experience Management to help retailers like Bodybuilding.com meet or exceed delivery expectations, and keep customer promises,” said Dan Bebout, co-founder and vice president of customer success at Convey. “Being named to the SDCE 100 for the third consecutive year is a special honor, and validates the importance of last-mile delivery in building a positive and loyal customer relationship.”
About Supply & Demand Chain Executive
Supply & Demand Chain Executive is the executive’s user manual for successful supply and demand chain transformation, utilizing hard-hitting analysis, viewpoints and unbiased case studies to steer executives and supply management professionals through the complicated, yet critical, world of supply and demand chain enablement to gain competitive advantage. Visit us on the web at www.SDCExec.com.
With delivery expectations skyrocketing, brands cannot leave the critical last mile to chance. Convey’s Delivery Experience Management platform combines real-time visibility, post-purchase experiences, and advanced insights and analytics to create a solution uniquely capable of perfecting last mile delivery. Supply chain and customer experience leaders including Neiman Marcus, Jet.com, and Eddie Bauer rely on Convey’s software and expertise to take action to ensure shoppers get their orders how and when they want, resulting in happier, loyal customers and a lower cost to serve. Founded in 2013, Convey is backed by Silverton Partners, Techstars Venture Group, RPM Ventures and based in Austin, Texas.